Summary
Overview
Work History
Education
Skills
Timeline
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Amritpal Singh

Sacramento

Summary

A hard-working, honest and trustworthy hospitality professional with passion for providing excellent customer service, care for others and facilitating guest satisfaction.

Overview

10
10
years of professional experience

Work History

Night Auditor

Synergy Gobal Housing for Google
03.2022 - 04.2025
  • Managing all front desk activity and assisting guests with check-in & check-outs.
  • Only point of contact available in the night Globally to assist all stay related quires including event and group bookings.
  • Assisting food and beverage team when required.
  • Handling requests and complaints, if necessary directing them to other team members or departments.
  • Assisting Maintenance & Housekeeping team with room inspections and assigning work order tickets when required.
  • Updating " Need to Know" information for the next day operations.

Overnight Hotel Manager

Grand Hyatt at SFO
09.2021 - 02.2022
  • Direct and oversee all hotel operations during the night shift to ensure guest satisfaction and safety.
  • As a MOD, conducting briefing for all staff( Front desk, PBX, Security, Valet, Maintenance and F&B service) during night shift to inform all overnight activities, group and VIP arrivals as well as any special requests.
  • To be completely familiar with hotel emergency procedures and provide calm reassuring assistance to guests and fellow employees in the event of emergency.
  • Understands the government regulations affecting hotel’s operations, ensuring hotel is operated in compliance with all applicable laws, ordinances, regulations, and requirements of any federal, state or municipal authority.
  • Respond back to all guests feedbacks left over third party sites including Medallia.


Lead Host

Hyatt Place
07.2018 - 02.2020
  • Directing and Overseeing Reservation, Reception, Gallery service and housekeeping activities.
  • Ensure all the aspects of serving of liquor Act are adhered to and the conditions of liquor are met all the time.
  • Creating schedules for gallery hosts, adding any overtime with necessary.
  • Assisting culinary and f&b service in the event of distress passengers/ unaccepted large groups.
  • Assisting events team with meeting/ conference room set-ups when necessary.
  • Balancing all third parties booking status to ensure no discrepancy/ overcharge in the booking commissions.
  • Trained new hosts in company policies and procedures, ensuring a consistent guest experience.

Gallery Host

Hyatt Place
05.2017 - 07.2018
  • Greeted arriving guests to provide assistance and facilitate check-ins.
  • Answered guest inquiries regarding hotel offerings and services.
  • Responded to guests, including email, telephone and in-person inquiries.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Increased sales on consistent basis by developing and maintaining key customer relationships.
  • Responded to guests, including email, telephone and in-person inquiries.
  • Balanced accounts and conducted nightly audits to keep bookkeeping current.

Guest Service Officer

Hyatt Regency
06.2016 - 01.2017
  • Arranged special accommodations for guests to maintain optimal satisfaction.
  • Secured guest valuables in main safe or individual boxes.
  • Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
  • Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
  • Monitored reservations to track incoming parties and special events.
  • Issued room keys to guests upon check-in and answered questions regarding proper use.
  • Input customer data using opera software and made immediate updates to reflect room changes.
  • Reserved guest rooms over phone, in person and via computer for travelers and provide confirmations.
  • Shared information with patrons on entertainment and sporting events in nearby areas and made reservations to establishments, boosting local tourism.

Guest Service Associate

Hyatt
04.2015 - 06.2016
  • Guaranteed guest satisfaction and positive experience through genuine, enthusiastic and friendly interactions.
  • Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement.
  • Handled payment processing duties and provided customers with receipts and proper bills and change.
  • Reserved guest rooms over phone, in person and via computer for travelers and provided confirmations.
  • Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
  • Facilitated front desk operations for busy high-volume hotel.
  • Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting

Education

Bachelor of Science - Hotel Management

Hotel And Catering Institute
Chandigarh
04-2014

Skills

  • Customer Service
  • Hotel Operations
  • Daily reporting
  • Policy compliance
  • Training and mentoring
  • Finance

Timeline

Night Auditor

Synergy Gobal Housing for Google
03.2022 - 04.2025

Overnight Hotel Manager

Grand Hyatt at SFO
09.2021 - 02.2022

Lead Host

Hyatt Place
07.2018 - 02.2020

Gallery Host

Hyatt Place
05.2017 - 07.2018

Guest Service Officer

Hyatt Regency
06.2016 - 01.2017

Guest Service Associate

Hyatt
04.2015 - 06.2016

Bachelor of Science - Hotel Management

Hotel And Catering Institute

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Amritpal Singh