Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Amritpal Singh

Brampton,ON

Summary

Dedicated and reliable customer service and security professional with strong experience in retail assistance and front desk security operations. Proven ability to ensure safety, monitor CCTV systems, manage access control, and provide exceptional service in high-traffic environments. Skilled in incident reporting, emergency response, and maintaining a professional presence while resolving issues efficiently. Committed to upholding safety standards, supporting team collaboration, and enhancing customer satisfaction.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Customer Service Representative

Rona Plus
Brampton, Ontario
03.2024 - Current
  • Provided knowledgeable assistance to customers on home improvement products, services, and store promotions.
  • Handled inquiries, complaints, returns, and exchanges with professionalism and efficiency, improving customer satisfaction.
  • Processed sales transactions using POS systems while maintaining accuracy in cash handling and inventory tracking.
  • Coordinated with departments such as lumber, seasonal, and tools to fulfill customer needs promptly.
  • Contributed to meeting store KPIs by upselling complementary products and promoting installation services.
  • Maintained clean, organized, and safe sales floor in accordance with company guidelines.

Concierge Security Guard

GardaWorld Security Services
Brampton, ON
04.2024 - 09.2024
  • • Provided exceptional front desk and concierge services in residential and commercial buildings.
    • Ensured safety and security by monitoring CCTV systems, managing visitor access, and conducting routine patrols.
    • Delivered courteous and efficient assistance to residents, guests, and contractors.
    • Maintained a professional presence at all times while addressing inquiries and resolving minor issues.
    • Followed company protocols for handling emergencies, fire alarms, unauthorized access, and other incidents.
    • Completed daily activity logs, incident reports, and visitor records accurately.
    • Collaborated with property management, security supervisors, and emergency services to uphold building safety standards.

Education

Bachelor of Business - Business

Alpha College
Markham, ON
04-2025

High School - Commerce

Guru Nanak Model Sen Sec School Doraha
Punjab, India
07-2022

Skills

  • Reading comprehension
  • Decision-making
  • Administrative support
  • Coordination
  • Store maintenance
  • Emergency Response
  • Patrolling
  • CCTV Monitoring
  • Customer Service
  • First Aid & CPR
  • Situational Awareness

Certification

INDIVIDUAL SECURITY GUARD LICENSE [2024]

CPR -C LEVEL FIRST AID, BRAMPTON, ON [ 2024]

FORKLIFT LICENSE [ 2024 ]

References

  • PALAK KAMRA

Timeline

Concierge Security Guard

GardaWorld Security Services
04.2024 - 09.2024

Customer Service Representative

Rona Plus
03.2024 - Current

Bachelor of Business - Business

Alpha College

High School - Commerce

Guru Nanak Model Sen Sec School Doraha

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Amritpal Singh