Summary
Overview
Work History
Education
Skills
Languages
Status in Canada
Timeline
Generic

Jasdeep Grewal

North Bay,ON

Summary

Friendly and reliable customer service professional with 5 years of experience helping customers and solving problems quickly. Skilled in speaking clearly, listening carefully, and staying calm under pressure. Able to explain things in a simple way and make sure customers feel heard and supported. Works well in a team and always aims to provide great service.

Overview

6
6
years of professional experience

Work History

Delivery Associate( Driver)

Amazon
North Bay, Ontario
01.2025 - Current
  • Updated electronic tracking system throughout the day with delivery status information.
  • Delivered packages safely and timely to designated addresses within assigned territory.
  • Loaded delivery truck with company products according to the daily route plan.
  • Provided friendly customer service when interacting with clients during deliveries.

Supervisor

Shell( Gas Station)
North Bay, Ontario
10.2020 - 03.2025
  • Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
  • Directed and supervised team of 15 employees in daily operations.
  • Trained new employees on company policies and procedures.
  • Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
  • Collaborated with other departments to coordinate workflow processes between teams.

Customer Service Representative

No Frills
North Bay, Ontario
02.2019 - 09.2020
  • Greeted customers and provided friendly customer service.
  • Provided excellent customer service by helping customers locate items they were looking for.
  • Complied with all health and safety regulations while performing job duties.
  • Informed customers about product pricing and answered questions regarding products and services available in the store.

Education

Business Administration - Accounting And Finance

Canadore College
North Bay, ON
04-2022

Skills

  • Customer service
  • Problem solving
  • FLUENT IN [English]
  • Time management
  • Record keeping
  • Multitasking and organization
  • Active listening
  • Shipping procedures
  • Scheduling

Languages

English
Full Professional
Punjabi
Native/ Bilingual

Status in Canada

Permanent Resident

Timeline

Delivery Associate( Driver)

Amazon
01.2025 - Current

Supervisor

Shell( Gas Station)
10.2020 - 03.2025

Customer Service Representative

No Frills
02.2019 - 09.2020

Business Administration - Accounting And Finance

Canadore College

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