Amritpal Singh
Vancouver
Summary
Dynamic Customer Service Representative with a proven track record at Raju Medicose, excelling in conflict resolution and patient education. Skilled in managing high volumes of prescriptions while fostering strong relationships with healthcare providers, resulting in enhanced patient loyalty and care quality. Adept at effective communication and continuous quality improvement initiatives.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
Raju Medicose
03.2018 - 11.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed high volume of prescriptions daily while maintaining excellent customer service and attention to detail.
- Developed strong relationships with healthcare providers to optimize patient care and medication adherence.
- Educated patients about possible drug interactions and gave special administration instructions.
- Collaborated with pharmacy team members to develop and implement strategies for continuous improvement in quality of care.
- Maintained up-to-date knowledge on emerging pharmaceutical trends by attending conferences and completing continuing education courses.
Helper
Gurdwara Sahib Patshahi Novi
02.2012 - 02.2018
- Performed manual labor and random jobs to help teams accomplish goals.
- Followed supervisor instructions to complete tasks on time.
- Cleaned and straightened work areas to maximize productivity and safety.
- Maintained a clean and organized workspace, reducing accidents and increasing overall productivity.
- Supported skilled workers with tasks such as measuring, cutting, and assembling materials for successful project completion.
- Managed waste disposal efficiently to maintain a clean job site that adhered to safety regulations.
- Assisted in completing projects on time through diligent work and effective communication with team members.
Education
High School Diploma -
Guru Teg Bahadur Public School
Railway Road03-2021
Skills
- Customer service
- Conflict resolution
- Patient scheduling
- Prescription management
- Medication education
- Quality improvement
- Relationship building
- Team collaboration
- Data entry
- Effective communication
- Time management
- Problem solving
- Active listening
- Critical thinking
Languages
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
English
Professional Working
Timeline
Customer Service Representative
Raju Medicose
03.2018 - 11.2024
Helper
Gurdwara Sahib Patshahi Novi
02.2012 - 02.2018
High School Diploma -
Guru Teg Bahadur Public School
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