Amritpal Singh
Chilliwack
Summary
Developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Castle Toyota
01.2021 - 10.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Investigated and resolved accounting, service and delivery concerns.
- Trained staff on operating procedures and company services.
Education
Diploma in Food And Beverage - Food And Nutrition
Dimension International College
Singapore08.2016
High School Diploma -
Sacred Heart Convent School
Amritsar03.2013
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Relationship building
- Computer proficiency
- Customer relations
- Problem resolution
- Complaint handling
- Microsoft Excel
- Conflict resolution
- Scheduling
- Follow-up skills
- Paperwork processing
- Team development
- Documentation
- Administrative support
- Data collection
- Account updating
- Recordkeeping strengths
- Account management
- Office equipment proficiency
- Warranty service
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Customer Service Representative
Castle Toyota
01.2021 - 10.2024
Diploma in Food And Beverage - Food And Nutrition
Dimension International College
High School Diploma -
Sacred Heart Convent School
Similar Profiles
Emily StasiakEmily Stasiak
RN, BSN Level 2 NICU at Advent Health Castle Rock/Castle Rock AdventistRN, BSN Level 2 NICU at Advent Health Castle Rock/Castle Rock Adventist
Ivan WilliamsIvan Williams
Car Salesperson at Cowboy Toyota / Norm Reeves ToyotaCar Salesperson at Cowboy Toyota / Norm Reeves Toyota
Christina L. SimardChristina L. Simard
Guest Advocate at Toyota Motor Sales, Toyota Los Angeles RegionGuest Advocate at Toyota Motor Sales, Toyota Los Angeles Region