Amritpal Singh
Saint John,NB
Summary
Experienced in implementing opera cloud PMS to optimize hotel operations by installing various range of property level interfaces. Proven record of working in Telecom utilities, energy rationalization projects and site surveys for solar projects. Have work experience with business and technical domains along with deep educational knowledge from techno managerial degrees. Experienced in managing contracts and retaining customer base via contract management
Overview
14
14
years of professional experience
Work History
Helpdesk Specialist - Customer Care
Wyndham Hotel & Resorts Canada, Inc
12.2023 - Current
- Assisting with policy, procedure, system, financial concerns, and product questions as well as providing scripting and guidance in dealing with inquiries and problems
- Making decisions and compensate at levels above other Customer Care Departments
- Handling overflow call volume for Customer Care, General Manager Hotline, and e-mail
- Filing cases to register guest complaints by using software applications
- Making decisions and providing resolutions to the Guests
- Application processing and support as well as customer service
- Assisting and Support Customer care core agents.
Analyst, Implementation & deployment, HTCS
Wyndham Hotel & Resorts Canada, Inc
03.2023 - 12.2023
- Schedules and monitors the completion of the installation and provides updates to vendors and internal team members when necessary
- Raise case request to procurement to generate quotes, purchase order and invoice for vendors via salesforce platform
- Prepare and distribute monthly upgrades, installation schedules to vendors for wyndham property management systems through Monday.com
- Gather requirements from property owners via forms to deploy interfaces for efficient operations
- Verify and validate existing equipment specifications with respect to deployment of Oracle property management system interfaces at properties
- Maintain the rapport with the customer on a regular basis, escalating risks and issues.
Helpdesk Specialist - Customer Care
Wyndham Hotel & Resorts Canada, Inc
01.2020 - 03.2023
- Assisting with policy, procedure, system, financial concerns, and product questions as well as providing scripting and guidance in dealing with inquiries and problems
- Making decisions and compensate at levels above other Customer Care Departments
- Handling overflow call volume for Customer Care, General Manager Hotline, and e-mail
- Filing cases to register guest complaints by using software applications
- Making decisions and providing resolutions to the Guests
- Application processing and support as well as customer service
- Assisting and Support Customer care core agents.
Marketing Analyst (Intern)
Greenlight Property Management
07.2019 - 09.2019
- Market feasibility study for saint john and Moncton commercial, condo’s market segment
- Conducted research and assessment to pivot future Investment
- Extracted real estate data trends via in person and virtual meetings from industry experts such as Saint john real estate board
- Performed analysis based on industry trends and delivered insights in order to capitalize the opportunity.
Senior Engineer – Projects
Zamil Telecommunications Infra Fze
10.2010 - 05.2017
- Conducted site surveys for telecom utilities towers, ac controllers, shelters, and solar sites
- Collected data, performed technical analysis, and provided approvals to procurement department based on various material tests
- Audited, managed, and reviewed telecom vendor contracts based on their competitiveness
- Provided guidance to other functional teams when resolving access-related issues
- Assisted in the development and documentation of new processes relating to employee access to applications for telecom sites
- Prepared report based on lesson learned from project real time experience and challenges
- Projected and allocated human resources based on project schedules for multiple projects
- Raised Change requests to contractors to meet service standards
- Ensure requests are completed within key performance indicator limits
- Managed client escalations (site downtime or outages) and provide backup solution with service level agreements
- Coordinated and managed relationship with electricity board authorities for telecom sites distribution panels approvals.
Education
Certificate in Fundamental of Data Analysis -
Corporate Finance Institute
01.2023
Master’s in Business Administration -
University of New Brunswick
Saint John, NB05.2020
Bachelor of Technology in Computer -
Kurukshetra University
07.2009
Diploma in Information Technology -
State Board of Technical Education
06.2006
Skills
Experience delivering training to people virtually, in class or hybrid (ie LMS365)
Experience in case management systems in Salesforce
Ability to Use Office Technology, Software and Applications
Planning and Organizing Skills
Knowledge of Training/Instructional Techniques
Results Oriented
Teamwork and Cooperation
Client Service Oriented
Effective Interactive Communication
Credential Evaluation
- Secondary school diploma and diploma 2 years
- Bachelor’s degree 4 years
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Helpdesk Specialist - Customer Care
Wyndham Hotel & Resorts Canada, Inc
12.2023 - Current
Analyst, Implementation & deployment, HTCS
Wyndham Hotel & Resorts Canada, Inc
03.2023 - 12.2023
Helpdesk Specialist - Customer Care
Wyndham Hotel & Resorts Canada, Inc
01.2020 - 03.2023
Marketing Analyst (Intern)
Greenlight Property Management
07.2019 - 09.2019
Senior Engineer – Projects
Zamil Telecommunications Infra Fze
10.2010 - 05.2017
Certificate in Fundamental of Data Analysis -
Corporate Finance Institute
Master’s in Business Administration -
University of New Brunswick
Bachelor of Technology in Computer -
Kurukshetra University
Diploma in Information Technology -
State Board of Technical Education
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