Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Amritpal Singh

Brampton,ON

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

2
2
years of professional experience

Work History

Manager

Bhullar Transport
12.2022 - 10.2023
  • Increased team productivity by implementing streamlined processes and effective communication strategies.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Optimized resource allocation by conducting regular performance evaluations and providing personalized coaching for staff development.
  • Conducted competitive analysis to identify market trends and capitalize on emerging opportunities for growth.

Customer Service Representative

Kochar
07.2021 - 11.2022
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.

Education

BBA - Business

DAV College
India
05.2022

Skills

  • Paperwork Processing
  • Data Entry
  • Product Knowledge
  • Consultative Sales
  • Call Management
  • Report Preparation
  • Sales Expertise
  • Product Education
  • Coordination
  • Customer Relations
  • Microsoft Office Suite
  • Reading Comprehension

Languages

English
Full Professional
Hindi
Full Professional
Punjabi
Native or Bilingual

Timeline

Manager

Bhullar Transport
12.2022 - 10.2023

Customer Service Representative

Kochar
07.2021 - 11.2022

BBA - Business

DAV College
Amritpal Singh