Amritpal Singh
Brampton,ON
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Representative
A Class Collision
10.2020 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Security Site Supervisor
Magnum Protective Services
06.2018 - 01.2020
- Recorded incident reports with detailed accounts of occurrences.
- Conducted regular patrols of facility to detect and deter security threats.
- Monitored permitted space for worker safety and hazards.
- Educated workers and enforced safety guidelines.
- Responded to any emergencies as instructed and with utmost efficiency.
Education
High School Diploma -
Northern College of Applied Arts And Technology
Toronto, ON08.2019
Bachelor of Technology - Mechanical Engineering
Punjab Technical University
Punjab, India11.2014
Skills
- Appointment Scheduling
- Product Knowledge
- Complaint Resolution
- Computer Proficiency
- Microsoft Office Suite
- Telephone Etiquette
- Overtime Management
- Work Planning
Languages
English
Native or Bilingual
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Certification
First Aid and CPR
WHMIS
Timeline
Customer Service Representative
A Class Collision
10.2020 - Current
Security Site Supervisor
Magnum Protective Services
06.2018 - 01.2020
High School Diploma -
Northern College of Applied Arts And Technology
Bachelor of Technology - Mechanical Engineering
Punjab Technical University
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