Summary
Overview
Work History
Education
Skills
References
Languages
Accomplishments
Timeline
Generic

Amritpal Mattu

Summary

Well-qualified Dispatcher and trucker with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.

Overview

13
13
years of professional experience

Work History

Dispatcher

Self-employed
07.2015 - Current
  • Enhanced communication with brokers,shippers,receivers by maintaining updated contact information and utilizing clear, concise language during dispatches.
  • Processed invoices and payments for dispatched orders to provide proof of transaction.
  • Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.
  • Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
  • Tracked delivery progress to identify possible delays and provide real-time updates to customers.

Truck Driver

Self-employed
04.2015 - Current


  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Maintained strong relationships with clients through proactive communication and personalized service.
  • Reduced vehicle downtime and repair costs by performing routine maintenance checks and adhering to preventive measures.
  • Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
  • Kept meticulous records of deliveries, including invoices, delivery confirmations, and any other required documentation to ensure accurate tracking and billing processes.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Documented mileage, deliveries, pickups, customer issues and damages.

Cashier.Baker Part Time

Tim Hortons
08.2012 - 03.2015
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
  • Promoted store promotions and incentive programs to increase overall sales revenue.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Produced consistently high-quality baked goods for customers.
  • Stocked, tagged and displayed merchandise as required.

Delivery Driver Part Time

The Brick Distribution Centre
02.2013 - 08.2014
  • Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
  • Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
  • Supported warehouse operations when needed, contributing to a well-rounded understanding of company logistics processes.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
  • Followed corporate procedures to maintain company and customer data confidentiality.

Cashier,Kitchen Part Time

McDonald's
03.2011 - 09.2012
  • customer satisfaction by providing efficient and accurate cash transactions.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Set up new sales displays each week with fresh merchandise.
  • Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
  • Processed refunds and exchanges in accordance with company policy.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.

Education

Diploma - Transport And Heavy Equipment Technician

SAIT
Calgary, AB
04.2025

High School Diploma -

Lester B. Pearson High School
Calgary, AB
06.2014

Diploma -

Terry Fox Junior High School
Calgary, AB
06.2011

Skills

  • Class 1
  • Customer Relations
  • Database Management
  • Dispatch Coordination
  • Schedule Management
  • Route Planning
  • Schedule Coordination
  • Incident Reporting
  • Dispatch Software
  • Record Keeping
  • Regulatory Compliance
  • Data Entry
  • ACE/ACI Software

References

King Freight Services ltd 

Avtar 

831-731-0681


Dot Logistics Inc

Harpreet

403-542-7157


Tim Hortons 

John

403-294-9277


Languages

English
Punjabi
Hindi

Accomplishments

  • Established long-term relationships with several lucrative clients through extensive listening, customer engagement, and a positive attitude, which resulted in revenues growth.
  • Completed 1st year THET
  • Effectively used ACE/ACI software for cross border shipment clearance.
  • Served 12 years in customer service industry.
  • 9 years in long haul truck driver interstate.

Timeline

Dispatcher

Self-employed
07.2015 - Current

Truck Driver

Self-employed
04.2015 - Current

Delivery Driver Part Time

The Brick Distribution Centre
02.2013 - 08.2014

Cashier.Baker Part Time

Tim Hortons
08.2012 - 03.2015

Cashier,Kitchen Part Time

McDonald's
03.2011 - 09.2012

Diploma - Transport And Heavy Equipment Technician

SAIT

High School Diploma -

Lester B. Pearson High School

Diploma -

Terry Fox Junior High School

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