Amritpal Kour
Hamilton,Canada
Summary
Retail worker with proven track record in delivering high-quality customer service and maintaining smooth operations. Known for reliability and adaptability in dynamic environments, contributing effectively to team goals. Excels in cash handling, customer interaction, and problem-solving with focus on achieving results.
Overview
4
4
years of professional experience
Work History
Cashier
V-Mart
10.2023 - 11.2024
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Managed approximately 30 incoming calls, emails and faxes per day from customers.
Customer Service Representative
Big Bazaar
05.2022 - 06.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Team Member
Cafe Coffee Day
02.2021 - 04.2022
- Worked front counter, drive-thru and other areas
- Took orders, prepared meals, and collected payments
- Maintained a clean and organized workspace, ensuring a positive environment for both staff and customers
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
Education
Master of Commerce - Accounting And Business
UNIVERSITY OF KOTA
KOTA, RAJASTHAN11.2024
Bachelor of Commerce - Accounting And Business
UNIVERSITY OF KOTA
KOTA, RAJASTHAN08.2022
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Cash handling
- Time management skills
- Team collaboration
- Customer service excellence
- Money handling
- Reliability and punctuality
- Cash register operation
- Written and verbal communication
Languages
English
Full Professional
Punjabi
Native or Bilingual
Timeline
Cashier
V-Mart
10.2023 - 11.2024
Customer Service Representative
Big Bazaar
05.2022 - 06.2023
Team Member
Cafe Coffee Day
02.2021 - 04.2022
Master of Commerce - Accounting And Business
UNIVERSITY OF KOTA
Bachelor of Commerce - Accounting And Business
UNIVERSITY OF KOTA
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