Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Amritpal Kour

Hamilton,Canada

Summary

Retail worker with proven track record in delivering high-quality customer service and maintaining smooth operations. Known for reliability and adaptability in dynamic environments, contributing effectively to team goals. Excels in cash handling, customer interaction, and problem-solving with focus on achieving results.

Overview

4
4
years of professional experience

Work History

Cashier

V-Mart
10.2023 - 11.2024
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Managed approximately 30 incoming calls, emails and faxes per day from customers.

Customer Service Representative

Big Bazaar
05.2022 - 06.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Team Member

Cafe Coffee Day
02.2021 - 04.2022
  • Worked front counter, drive-thru and other areas
  • Took orders, prepared meals, and collected payments
  • Maintained a clean and organized workspace, ensuring a positive environment for both staff and customers
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.

Education

Master of Commerce - Accounting And Business

UNIVERSITY OF KOTA
KOTA, RAJASTHAN
11.2024

Bachelor of Commerce - Accounting And Business

UNIVERSITY OF KOTA
KOTA, RAJASTHAN
08.2022

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Cash handling
  • Time management skills
  • Team collaboration
  • Customer service excellence
  • Money handling
  • Reliability and punctuality
  • Cash register operation
  • Written and verbal communication

Languages

English
Full Professional
Punjabi
Native or Bilingual

Timeline

Cashier

V-Mart
10.2023 - 11.2024

Customer Service Representative

Big Bazaar
05.2022 - 06.2023

Team Member

Cafe Coffee Day
02.2021 - 04.2022

Master of Commerce - Accounting And Business

UNIVERSITY OF KOTA

Bachelor of Commerce - Accounting And Business

UNIVERSITY OF KOTA

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Amritpal Kour