Amritpal Kaur
Kitchener,ON
Summary
Detail-oriented professional with proven skills in multi-task management and relationship building, dedicated to enhancing customer experiences and ensuring satisfaction. Highly motivated, customer-oriented professional with strong communication abilities and a dedication to providing exceptional service. Skilled in managing customer inquiries, resolving concerns, and ensuring positive customer interactions. A fast learner who thrives in dynamic environments and follows established procedures effectively. Dedicated customer support professional with a proven track record in enhancing customer experiences and resolving issues promptly. Skilled in communication, teamwork, and time management, committed to delivering exceptional service and satisfaction.
Overview
10
10
years of professional experience
Work History
Frontline Customer Support
Rogers Campaign
Toronto, Ontario
09.2024 - Current
- Assisted customers with inquiries and provided product information.
- Collaborated with team members to enhance customer service experiences.
- Addressed customer complaints promptly to ensure satisfaction.
- Engaged with customers to promote new products and services effectively.
- Participated in team meetings to discuss service improvements and strategies.
- Resolved customer complaints promptly and professionally.
- Provided excellent customer service to ensure customer satisfaction.
- Prepared reports on daily sales figures for management review.
- Managed check-out lines efficiently during peak hours.
- Assisted customers with product selection by providing detailed descriptions of features and benefits.
- Improved product knowledge on a continuous basis to provide optimal service and achieve sales quotas.
- Utilised job-related software to prepare change of address records and issue service discontinuance orders.
- Prepared and evaluated CRM reports to identify problems and areas for improvement.
- Helped the customers solve the issues related to the cookies.
Administrative Assistant
Fly High Immigrations
Brampton, Ontario
09.2020 - 08.2024
- Managed client communications and inquiries with professionalism and clarity.
- Organised immigration documentation for timely submission to government agencies.
- Assisted in preparing case files, ensuring accuracy and completeness of information.
- Collaborated with team members to streamline administrative processes and improve workflow.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Organised and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Professionally greeted visitors, responding to inquiries and directing them to appropriate personnel.
- Answered questions from customers regarding products and services offered by the company.
- Scheduled appointments between clients and customers and internal staff members.
- Developed and maintained filing systems for confidential documents and records.
- Handled incoming calls and directed callers to the appropriate department or employee.
- Executed on-time, under-budget projects by solving complex issues for senior leadership.
Customer Service Cashier
Tim Hortons
Kitchener, Ontario
05.2020 - 09.2020
- Provided exceptional customer service during peak hours and busy shifts.
- Maintained cleanliness and organization of the work area throughout the day.
- Assisted in training new candidates on operational procedures and systems.
- Handled customer inquiries and resolved issues promptly and professionally.
- Collaborated with team members to enhance the overall service delivery experience.
- Greeted customers and provided friendly customer service.
- Resolved customer complaints in a professional manner.
- Collected credit card and cash payments to complete transactions for customer orders.
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Informed customers of in-store promotions or pricing specials.
- Refilled and rotated items on shelves to maintain well-stocked inventory.
- Adhered to company policies concerning returns, exchanges, and refunds, including proper documentation completion.
- Addressed customer questions and concerns regarding products and services.
- Built and maintained productive relationships with employees.
- Adhered to social distancing protocols and wore mask or face shield.
Front-End Web Developer
Soft Solutions
Patiala, India
04.2016 - 01.2019
- Developed responsive web applications using HTML and CSS.
- Collaborated with designers to implement user-friendly interfaces and experiences.
- Conducted cross-browser testing to ensure consistent performance across platforms.
- Participated in code reviews to maintain high-quality standards among team members.
- Optimised website performance through code refinement and asset management.
- Assisted in troubleshooting and debugging issues reported by users or team members.
- Maintained documentation for web development processes and best practices.
- Optimised existing user interface designs to improve usability and accessibility.
- Analysed user feedback to identify areas of improvement in user experience.
- Implemented improvements to boost site performance.
- Completed design projects to meet budget, equipment, performance and legal requirements.
- Reviewed information and elements regularly on websites and pages for accuracy and functionality.
Education
GED -
Conestoga College Institute of Technology And Advanced Learning
Doon09-2020
GED -
Conestoga College Institute of Technology And Advanced Learning
Waterloo, ON12-2019
Master of Computer Applications - Information Technology
Lovely Professional University, Jalandhar
India12-2015
Bachelor of Computer Applications - Information Technology
Punjab Technical University, Jalandhar
India06-2012
Skills
- Attention to detail
- Problem solving
- Relationship building
- Multi-task management
- Customer satisfaction measurement
- Verbal and written communication
- Positive and professional
- Active listening
- Strong teamwork
- Complaint handling
- Time management
- Friendly and patient
- Client relationship management
Timeline
Frontline Customer Support
Rogers Campaign
09.2024 - Current
Administrative Assistant
Fly High Immigrations
09.2020 - 08.2024
Customer Service Cashier
Tim Hortons
05.2020 - 09.2020
Front-End Web Developer
Soft Solutions
04.2016 - 01.2019
GED -
Conestoga College Institute of Technology And Advanced Learning
GED -
Conestoga College Institute of Technology And Advanced Learning
Master of Computer Applications - Information Technology
Lovely Professional University, Jalandhar
Bachelor of Computer Applications - Information Technology
Punjab Technical University, Jalandhar