Summary
Overview
Work History
Education
Skills
References
Languages
Timeline
Generic

Amrit Pal Kaur

Calgary,AB

Summary

Experienced healthcare professional with expertise in patient care, clinical support, and emergency response. Proficient in communication and critical thinking to address patient needs and work collaboratively with healthcare teams. Demonstrated ability to ensure patient safety and provide compassionate care in various medical settings. Seeking growth opportunities in a dynamic work environment.

Overview

11
11
years of professional experience

Work History

Sales Representative

Value Village
09.2020 - 07.2021
  • Placed approximately 15phone calls and wrote emails per day from customrers
  • Utilized internal tools and CRM database to proactively close sales.
  • Planned, initiated and directed marketing inquiries to develop target markets and recommend business development strategies.
  • Performed clerical tasks for senior team members.
  • Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.

Clerk

1752608 Alberta ltd
01.2019 - 05.2020
  • Processed sales transactions to prevent long customer wait times.
  • Documented and routed business correspondence to manage office paperwork.
  • Observed deadlines, enabling timely completion of tasks.
  • Followed confidentiality rules to preserve data quality and reduce potential information compromise.
  • Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.

Nurse

Tarlok Hospital
10.2019 - 04.2020
  • Performed accurate documentation of patient assessments, interventions, and outcomes in compliance with regulatory standards.
  • Administered medications via oral, IV, and intramuscular injections and monitored responses.
  • Performed routine wound care and dressing changes on schedule.
  • Promoted a safe and comfortable healing environment by addressing patient concerns promptly and professionally.

Front Desk Manager

Grewal‘s inn and suites Niagara Falls
01.2017 - 01.2018
  • Oversaw cash and credit card payment transactions at the front desk.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Managed guest check-in and check-out procedures, reservations and payments.
  • Replied to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Worked with room service, housekeeping, maintenance and security to meet all guest needs.
  • Developed lasting relationships with guests that built loyalty and drove hotel revenue.

FRONT DESK CLERK

Super 8 hotel Lloydminster
01.2014 - 01.2017
  • Answered phones to respond to customer inquiries and transfer calls to appropriate staff members.
  • Maintained clean and presentable reception area to maintain professional business reputation.
  • Processed payments, issued bills and kept drawers accurate to meet financial targets.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Greeted incoming guests warmly, issued room keys and shared information on policies and amenities.

Home Care Provider

Amrit Grewal
11.2012 - 04.2014
  • Assisted patients with personal requirements for housekeeping and grooming assistance.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
  • Provided patients with assistance in completing daily tasks, reducing daily burden on family members.

Manager

Niagara Parkway Court Motel
01.2013 - 03.2014
  • Trained employees on additional job positions to maintain coverage of roles.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
  • Greeted and encouraged feedback from customers to implement in-store operational changes.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Organized store and maintained high standards for cleanliness of parking lot, restroom and stockroom.
  • Delivered level of service to customers in effort to build upon relationships for future clients.

Hospitality and receptionist

Guru Nanak hospital
01.2011 - 01.2012
  • Provided highest quality customer service standards by anticipating customer needs.
  • Resolved guest problems and complaints to improve overall satisfaction.
  • Demonstrated excellent knowledge of reservations processes and time management during peak periods.
  • Accurately completed shift reports detailing reservations, checkouts and special requests.

Customer service & Reception duties

Amar hospital, complete internship
01.2011
  • Attending incoming calls, providing details to callers and walking in visitors
  • Responding to messages, client’s questions and incoming/outgoing faxes, mail and emails
  • Took care of the payments from the clients.

Education

Certificate in Dispatch - Dispatcher

Rai Dispatch
Toronto, ON
04-2022

Degree - critical care nursing

Niagara College
Welland, Ontario
01.2013

Standard First Aid Provider St. John Ambulance -

St. John Ambulance
Niagara Falls, ON
01.2013

Diploma - General and midwifery nursing

Malwa College
Sardulgarh, Punjab ,india
01.2011

11 and 12 -

D.A.V. Girls School
Ferozepur ,punjab,inida
01.2006

Skills

  • Customer relationship management
  • Adjusting routes
  • Delegating work
  • Service planning
  • Processing orders
  • Critical thinker
  • Delivery procedures
  • Schedule coordination
  • Improving operations
  • Team management
  • Working collaboratively
  • Data management
  • Task delegation
  • Customer service

References

Reference- Gagandeep Singh (587-327-0798) Value village. Representatives- September 2020 to June2021, Reference-Tina Lohnes ( 905-799-3618)

Languages

English
Professional Working
Punjabi
Full Professional
Hindi
Full Professional

Timeline

Sales Representative

Value Village
09.2020 - 07.2021

Nurse

Tarlok Hospital
10.2019 - 04.2020

Clerk

1752608 Alberta ltd
01.2019 - 05.2020

Front Desk Manager

Grewal‘s inn and suites Niagara Falls
01.2017 - 01.2018

FRONT DESK CLERK

Super 8 hotel Lloydminster
01.2014 - 01.2017

Manager

Niagara Parkway Court Motel
01.2013 - 03.2014

Home Care Provider

Amrit Grewal
11.2012 - 04.2014

Hospitality and receptionist

Guru Nanak hospital
01.2011 - 01.2012

Customer service & Reception duties

Amar hospital, complete internship
01.2011

Degree - critical care nursing

Niagara College

Certificate in Dispatch - Dispatcher

Rai Dispatch

Standard First Aid Provider St. John Ambulance -

St. John Ambulance

Diploma - General and midwifery nursing

Malwa College

11 and 12 -

D.A.V. Girls School

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