Amritpal Kaur
Surrey,BC
Summary
Dedicated and detail-oriented Shift Supervisor with over a year of
experience in managing security operations in a high-traffic mall
environment. Proven track record of leading teams, maintaining safety protocols, and handling emergency situations effectively. Adept at coordinating with law enforcement, training staff, and implementing security measures to ensure a safe environment for patrons and employees.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Shift Supervisor
Guardteck Security
05.2022 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enforced company policies and regulations with employees.
- Continuously improved workplace processes and procedures, identifying areas for optimization and leading initiatives to implement necessary changes.
Security Officer
Blackbird Security
10.2022 - 06.2023
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Education
Associate of Arts - Psychology
Kwantlen Polytechnic University
None08-2024
Skills
- Staff management
- Workplace safety
- Conflict resolution techniques
- Emergency Response
- Incident Reporting
- CCTV Monitoring
- Staff Management
- Emergency Management
- Conflict De-Escalation
- Calm Under Pressure
- CPR and First Aid
Certification
- Basic Security Training
- OFA 1
Timeline
Security Officer
Blackbird Security
10.2022 - 06.2023
Shift Supervisor
Guardteck Security
05.2022 - Current
Associate of Arts - Psychology
Kwantlen Polytechnic University
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