Amritpal Kaur
Saskatoon,SK
Summary
Proven in enhancing customer satisfaction and streamlining operations, my tenure at WestJet Airlines and Rai Dispatch showcases my adeptness in dispatch software and exceptional problem-solving skills. By negotiating cost-effective shipping solutions and ensuring compliance with regulations, I've significantly contributed to operational efficiency and client retention.
Overview
2
2
years of professional experience
Work History
Check-in Agent
WestJet Airlines
01.2024 - Current
- Trained new Check-in Agents on best practices in customer service delivery, fostering a positive work environment.
- Verified passport and visa validity for international flights, adhering to strict immigration requirements and regulations.
- Maintained detailed knowledge of airport policies and procedures to ensure seamless operations.
Dispatcher
Bazz Transport Ltd
12.2023 - 02.2024
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Directed dispatching, routing, and tracking of 5 flatbed vehicles.
- Collaborated with fellow dispatchers to maintain workflow during shift changes.
Truck Dispatcher and Load Brokerage Specialist
Rai Dispatch
08.2023 - 10.2023
- Supported drivers throughout their shifts, resolving any difficulties or concerns effectively.
- Effectively communicated with drivers and customers to ensure timely deliveries and great customer satisfaction.
- Negotiated rates with carriers to provide cost-effective shipping solutions while maintaining delivery quality and punctuality.
City Dispatcher
Rai Dispatch
02.2023 - 08.2023
- Elevated customer satisfaction by responding quickly to enquiries and resolving difficulties.
- Ensured compliance with local regulations by verifying proper documentation for all dispatched vehicles and drivers.
- Committed to professional growth, remaining up-to-date on industry trends and software solutions to enhance dispatcher effectiveness.
Education
Business Management
Loyalist College of Applied Arts And Technology
Toronto, ON09-2023
Certification - Freight Brokerage Specialist
Rai Trucking Dispatch
Brampton, ON01-2023
Skills
- Dispatch software
- Dispatching procedures
- Prioritizing calls
- Updating logs
- Basic computer skills
- Check-in procedures
- Passport reviews
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Check-in Agent
WestJet Airlines
01.2024 - Current
Dispatcher
Bazz Transport Ltd
12.2023 - 02.2024
Truck Dispatcher and Load Brokerage Specialist
Rai Dispatch
08.2023 - 10.2023
City Dispatcher
Rai Dispatch
02.2023 - 08.2023
Business Management
Loyalist College of Applied Arts And Technology
Certification - Freight Brokerage Specialist
Rai Trucking Dispatch
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