Amritpal Kaur
Hamilton,Ontario
Summary
Proven team leader and effective problem-solver, excelling in fast-paced environments .Skilled in customer engagement and complex problem-solving, ensuring high-quality service and operational efficiency. Achieved significant improvements in customer satisfaction and team collaboration, leveraging strong communication and multitasking abilities.
Overview
1
1
year of professional experience
Work History
Crew Team Member
Burger King
Hamilton, ON
12.2023 - Current
- Worked well with teammates and accepted coaching from management team.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Maintained a clean and organized workspace, ensuring a positive environment for both staff and customers.
Security Guard
Star Security Services
Hampton, ON
09.2023 - 12.2023
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Responded quickly to emergency situations to assess and deflect issues.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Completed full building and grounds patrols to spot and investigate concerns.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Responded to emergencies promptly, ensuring the safety of all individuals on site.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
- Conducted detailed incident reports after each shift, contributing valuable insights for management review and analysis.
- Regulated vehicle and pedestrian traffic onto building grounds.
- Monitored CCTV cameras and alarm systems for security breaches.
- Examined doors, windows and gates to verify security.
Education
Bachelor Of Computer Applications -
Punjabi University
Patiala, Punjab, India05.2021
Project Management -
Fleming College
Toronto, ON08.2023
Cybersecurity -
Mohawk College of Applied Arts And Technology
Hamilton, ON04.2024
Skills
- Problem-Solving
- Integrity and Honesty
- Teamwork and Collaboration
- Verbal and written communication
- Flexible Schedule
- Multitasking and Organisation
- Decision-Making
- Report writing
- Surveillance skills
- Crime prevention
- Security guard licence
- Physical stamina
- Time Management
Languages
English
Punjabi
Hindi
Timeline
Crew Team Member
Burger King
12.2023 - Current
Security Guard
Star Security Services
09.2023 - 12.2023
Bachelor Of Computer Applications -
Punjabi University
Project Management -
Fleming College
Cybersecurity -
Mohawk College of Applied Arts And Technology