Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Amritpal Kaur

Summary

Proven leader and compassionate caregiver, adept at meal preparation and emotional support, enhanced McDonald's customer satisfaction through effective problem-solving. Skilled in vital signs monitoring and personal hygiene assistance, demonstrating adaptability and strong communication. Excelled in fast-paced environments, significantly improving team performance and patient well-being at Revera Retirement Living.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Shift Manager

McDonald's Restaurant
01.2020 - Current
  • Handing escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Training new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Training and mentoring new employees to maximize team performance.
  • Improving overall team performance by effectively delegating tasks and providing clear instructions.
  • Recording employees operating productively and working on task to meet business and customer needs.
  • Supervising employees and overseeing quality compliance with company standards for food and services.
  • Cooperating with coworkers to improve customer experience and manage storefront.

Personal Support Worker

Revera Retirement Living
11.2023 - 03.2024
  • Maintained a safe environment for patients by following proper infection control procedures during personal care tasks.
  • Documented patient progress accurately and thoroughly in accordance with regulatory requirements, ensuring continuity of care between shifts or when transitioning between providers.
  • Supported patients'' emotional well-being through active listening and empathetic communication while respecting privacy and confidentiality.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Enhanced patient comfort by assisting with daily living activities such as bathing, dressing and grooming.
  • Managed challenging behaviors displayed by dementia or Alzheimer''s patients using appropriate interventions and communication techniques.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Maintained clients'' dignity by providing discreet assistance with personal hygiene tasks, such as toileting and incontinence care.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Monitored vital signs regularly to detect early warning signs of health issues, promptly reporting any changes to supervising medical staff.
  • Guided patients to restroom to support bladder and bowel relief requirements.

Education

Diploma - Personal Support Worker

Academy of Learning College
Mississauga, ON
02.2024

Bachelor - Marketing Management

Humber College
Toronto, ON
12.2021

Bachelor - Human Resource Management

Durham College
Oshawa, ON
12.2020

Skills

  • Meal Preparation
  • Emotional Support
  • Compassionate Care
  • Adaptable approach
  • Time Management
  • Respectful and Compassionate
  • Verbal and written communication skills
  • Strong Ethics
  • Multitasking and Organization
  • ADL Assistance

Languages

English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual

Certification

CPR

First Aid

Food Handler certificate

Timeline

Personal Support Worker

Revera Retirement Living
11.2023 - 03.2024

Shift Manager

McDonald's Restaurant
01.2020 - Current

Diploma - Personal Support Worker

Academy of Learning College

Bachelor - Marketing Management

Humber College

Bachelor - Human Resource Management

Durham College

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Amritpal Kaur