AMRITPAL KAUR
Brampton,ON
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Representative
The Brick
10.2023 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Kitchen Manager
Stacked Pancake House and Restaurant
11.2021 - 04.2024
- Efficiently handled high-volume orders while maintaining superior food quality through precise execution of cooking methods.
- Supervised line cooks to monitor food safety and order accuracy.
- Maintained a high standard of food quality by consistently reviewing dishes for taste, presentation, and adherence to established guidelines.
- Enhanced kitchen efficiency by streamlining cooking processes and implementing time-saving techniques.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
Education
Early Childhood Education -
Canadore College of Applied Arts And Technology
Scarborough, ON01.2021
Skills
- Good communication skills
- Time management
- Fast paced learning
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Team Development
Certification
- First Aid CPR
- ServSafe Canada
Languages
English
Full Professional
Timeline
Customer Service Representative
The Brick
10.2023 - Current
Kitchen Manager
Stacked Pancake House and Restaurant
11.2021 - 04.2024
Early Childhood Education -
Canadore College of Applied Arts And Technology
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