Amritpal Kalkat

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Supported new team members through mentorship and training initiatives, promoting professional development.
• Tailored communication style according to individual customer preferences, creating a more personalized service experience.
• Conducted in-depth product research to provide customers with informed recommendations tailored to their needs.
• Served as a liaison between customers and higher-level support teams when necessary for escalated concerns.
• Streamlined internal communication processes to improve overall efficiency within the Apple Advisor team.
• Provided personalized assistance for device setup, configuration, and troubleshooting, enhancing user experiences.
• Proactively identified emerging trends in customer inquiries, offering preemptive solutions to address recurring problems.
• Participated in ongoing trainings to stay current on company policies, procedures, and best practices for optimal job performance.
• Contributed to team success by consistently meeting or exceeding performance metrics in sales and service quality.
• Implemented innovative problem-solving strategies to resolve customer concerns swiftly and efficiently.
• Delivered exceptional customer service through timely and accurate issue resolution, fostering brand loyalty.
• Achieved excellent feedback scores from customers due to efficient problem-solving abilities.
• Enhanced customer satisfaction by effectively resolving technical issues and providing expert product knowledge.
• Developed rapport with clients by actively listening and empathizing, creating a positive customer experience.

Senior Admin Specialist / Supervisor Best Buy, Langley, BC 09/2017 – Current

· Provided leadership, insight, and mentoring to newly hired employees to supply knowledge of various company programs.

· Balanced daily transactions with accurate closing processes.

· Worked with the finance department to file receipts and reimbursements.

· Delegated work to staff, setting priorities and goals.

· Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

· Remained calm and professional in stressful circumstances and effectively diffused tense situations.

· Implemented up-selling and promoting products and services such as recommending accessories and complementary purchases to boost revenue.

· Trained employees on best practices and protocols while managing teams to maintain optimal productivity.

· Issued work schedules, duty assignments, and deadlines for office or administrative staff.

· Maintained office supplies by checking inventory and ordering items.

· Made copies, sent faxes, handled all incoming and outgoing correspondence, and composed and edited complex and sensitive reports and documents.

· Recruited, interviewed, and selected employees to fill vacant roles.

· Interpreted and explained work procedures and policies to brief staff.

· Reviewed reports on employee attendance, productivity, and effectiveness to evaluate performance.

· Fulfilled orders quickly to accomplish challenging daily objectives.

· Selected products and items from shelves and pallets for customer orders.

· Tracked outgoing orders to provide shipping status to customers.

· Stocked shelves, racks, and bins with new or transferred merchandise.

· Contacted customers for correction of billing errors.

• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
• Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions
• Remained calm and professional in stressful circumstances and effectively diffused tense situations
• Demonstrated excellent communication skills in resolving product and consumer complaints
• Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices
• Made outbound calls to obtain account information.