Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
References
Timeline
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Amritpal Kalkat

Surrey,BC

Summary

Over 7 years of superior performance in administrative and leadership roles. Organized Senior Admin Specialist bringing excellent communication skills and proactive nature, with a proven history of performing with integrity and efficiency. Committed to optimizing administrative resources to meet business objectives and leveraging strengths to maximize team performance. A highly-motivated employee with a desire to take on new challenges. Strong worth ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Comfortable working independently and asking collaborative team members. Dependable Cash Handler with rapid money-counting skills and a strong history of customer service. Extremely high accuracy due to a detail-oriented approach. Responsible for preparing tills before collection and closing out.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Senior Admin Specialist Aka Supervisor

Best Buy
09.2017 - Current
  • Provided leadership, insight, and mentoring to newly hired employees to supply knowledge of various company programs
  • Balanced daily transactions with accurate closing processes
  • Worked with the finance department to file receipts and reimbursements
  • Delegated work to staff, setting priorities and goals
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations
  • Implemented up-selling and promoting products and services such as recommending accessories and complementary purchases to boost revenue
  • Trained employees on best practices and protocols while managing teams to maintain optimal productivity
  • Issued work schedules, duty assignments, and deadlines for office or administrative staff
  • Answered phone calls, providing information, and connected callers to appropriate personnel
  • Maintained office supplies by checking inventory and ordering items
  • Made copies, sent faxes, handled all incoming outgoing correspondence, and composed and edited complex and sensitive reports and documents
  • Recruited, interviewed, and selected employees to fill vacant roles
  • Interpreted and explained work procedures and policies to brief staff
  • Reviewed reports on employee attendance, productivity, and effectiveness to evaluate performance
  • Mentored new employees on procedures and policies to maximize team performance
  • Fulfilled orders quickly to accomplish challenging daily objectives
  • Selected products and items from shelves and pallets for customer orders
  • Tracked outgoing orders to provide shipping status to customers
  • Stocked shelves, racks, and bins with new or transferred merchandise
  • Offered customer support by directing to designated locations and connecting with specific personnel
  • Trained new team members in cash register operation, stock procedures, and customer services
  • Accepted cash and credit card payments, issued receipts, and provided change.

Customer Service Representative (Seasonal)

Visions
11.2016 - 01.2017
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations
  • Demonstrated excellent communication skills in resolving product and consumer complaints
  • Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices
  • Made outbound calls to obtain account information.

Education

High School Diploma -

Clayton Heights Secondary
Surrey, BC
06.2016

Skills

  • Team Leadership
  • Customer Service
  • Multitasking
  • Customer Relationship Building, Loyalty, and Retention
  • Teamwork and Collaboration
  • Verbal and Written Communication
  • Recruitment and Hiring
  • Training and Development
  • Problem-Solving
  • MS Office
  • Recordkeeping and File Management
  • Data Entry
  • Senior Leadership Support
  • Operation Overside

Accomplishments

Employee Of The Month (November 2017)

Most Impactful Operations Award 2018

Employee Of The Month (February 2019)

Employee Of The Month (May 2020)

Certification

  • First Aid Level 1 Training - August 2024

References

Available upon request

Timeline

Senior Admin Specialist Aka Supervisor

Best Buy
09.2017 - Current

Customer Service Representative (Seasonal)

Visions
11.2016 - 01.2017

High School Diploma -

Clayton Heights Secondary

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Amritpal Kalkat