AMRITPAL KAHLON
Kitchener,Canada
Summary
Bachelors of Computer Science & Engineering from Punjab Technical University with 8 years of experience in Transportation and Logistics Services.
Overview
8
8
years of professional experience
Work History
Operations Manager
Kooner Transport Group
Ayr, ON
11.2020 - Current
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Assigning drivers to routes, scheduling pickups and deliveries, and optimizing routes to minimize fuel costs and maximize efficiency.
- Overseeing the maintenance and repair of trucks and trailers, ensuring compliance with safety regulations, and managing vehicle inspections and registrations.
- Recruiting, training, and managing drivers, including monitoring driver performance, addressing any issues or concerns, and ensuring compliance with hours of service regulations.
- Developing and managing budgets for transportation operations, monitoring expenses, and identifying opportunities for cost savings.
- Bidding New project and Analyzing the cost
Dispatch Manager
Road Range Carrier
Kitchener, Canada
04.2018 - 11.2020
- Developed communication protocols between dispatchers and drivers to ensure accurate updates during transit times.
- Monitored drivers' performance, ensuring compliance with safety regulations, route optimization and on-time deliveries.
- Promoted safe work activities by conducting safety audits and attending company safety meetings.
- Established and maintained positive relations with drivers, creating work environment to embrace, promote and lead continuous improvement efforts.
- Provided training for new dispatchers on company policies and procedures as well as best practices for scheduling routes.
- Performed regular audits on completed trips to verify accuracy of invoicing information provided by drivers.
- Tracked and scheduled preventive maintenance services for trucks and heavy equipment statewide through inside company mechanics and outside vendors.
Dispatch Coordinator
Kooner Transport Group
Ayr, ON
03.2016 - 04.2018
- Prepared shipping documents such as bills of lading, invoices, packing slips.
- Kept customers informed of service trucks' whereabouts and expected time of service.
- Coordinated and monitored daily delivery routes to ensure timely completion.
- Provided customer service support by responding to inquiries, resolving issues, and providing updates on shipments.
- Determined most cost-effective methods for transportation of goods based on weight, volume, destination, and urgency of delivery.
- Tracked real-time location of vehicles using GPS technology.
- Maintained up-to-date records of freight movement and shipment tracking information in the system.
- Verified that all necessary documents are present before releasing the shipment.
- Resolved billing disputes with carriers regarding payment for services rendered.
- Implemented procedures for monitoring driver hours-of-service compliance with DOT regulations.
- Negotiated contracts with carriers for transportation services at competitive rates.
Education
Bachelor of Science - Computer Science
Punjab Technical University
10-2009
Skills
- Customer Service
- Business Planning
- Customer Retention
- Business Development
- Maintenance Planning
- Logistics Management
Languages
English
Hindi
Punjabi
Timeline
Operations Manager
Kooner Transport Group
11.2020 - Current
Dispatch Manager
Road Range Carrier
04.2018 - 11.2020
Dispatch Coordinator
Kooner Transport Group
03.2016 - 04.2018
Bachelor of Science - Computer Science
Punjab Technical University
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