Amritjot Kaur
Surrey,Canada
Summary
Friendly and hardworking customer service professional with over 1.5 years of experience helping customers in busy environments. Skilled at solving problems, talking with people, and providing great service. Looking to use these skills in a customer service role at a well-known bank.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Walmart
New Westminster, BC
02.2024 - Current
- Resolved 95% of customer complaints on first contact, enhancing satisfaction scores by 20%.
- Processed customer orders accurately to ensure smooth and timely deliveries.
- Maintained proactive communication regarding order status and product availability.
- Scheduled customer shipments based on allocation reports and priority levels.
- Oversaw daily operations at customer service desk to guarantee consistent service quality.
Cashier
Home Depot
Surrey, British Columbia
03.2025 - 06.2025
- Processed customer transactions efficiently at a busy retail location.
- Maintained accurate cash register and balanced drawers at shift end.
- Assisted customers with product inquiries and provided exceptional service.
- Operated point-of-sale systems and processed credit card payments accurately.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Greeted customers and answered any questions they had about the store's products and services.
Education
Information Technology
Vancouver Community College
Vancouver, BC01-2023
Skills
- Customer relationship management
- Conflict resolution and complaint handling
- Team leadership and supervision
- Order processing and shipment coordination
- Communication and interpersonal skills
- POS and inventory management
- Time management and multitasking
- Adaptability and professionalism
Languages
English
Professional
Punjabi
Professional
References
References available upon request.
Timeline
Cashier
Home Depot
03.2025 - 06.2025
Customer Service Representative
Walmart
02.2024 - Current
Information Technology
Vancouver Community College
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