AMRITA ROY
Mississauga,Canada
Summary
Dedicated Customer Service professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Experienced Customer Service with Driver Examiners skills, with over 18 years of experience in Govt and Public Sector. Excellent reputation for resolving problems and improving customer satisfaction. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
19
19
years of professional experience
Work History
Customer Service and Driver Examiner
Govt of Alberta
Edmonton, AB
05.2019 - 12.2020
- Achieved consistent safety targets by adjusting driving to different road and traffic conditions and avoiding dangerous driving actions.
- Completed routine pre trip inspections to evaluate vehicles and assessed road test clients competency to drive.
- Conducted research, gathered information from multiple sources and presented results.
- Drove long distances to accomplish the task, used Office Tablet to perform my duties.
- Used Microsoft Word and Outlook tools to create documents and other communications.
- Maintained excellent attendance record, consistently arriving to work on time.
- Developed and maintained courteous and effective working relationships.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
- Used coordination and planning skills to achieve results according to schedule.
- Worked directly with customers to assess improvements and generated results based on analysis.
- Generated consistent referrals and repeat business by providing friendly, professional and effective service.
- Increased customer satisfaction by resolving issues.
- Identified issues, analyzed information and provided solutions to problems.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Adhered to social distancing protocols and wore mask or face shield.
Customer Service and Driver Examiner
'DriveTest' SERCO DES INC.
Oakville, ON
09.2003 - 04.2019
- Identified Road Test Client's issues, observed driving competancy, analyzed information, generated results and provided solutions to problems.
- Developed and maintained courteous and effective working relationships with the clients and the co-workers.
- Participated in team-building activities to enhance working relationships.
- Conducted research, gathered information from multiple sources and presented results.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
- Worked with customers to understand needs and provide excellent service.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Security Personnel/Security Guard Officer
Commissionaires Great Lakes
Toronto, ON
05.2002 - 08.2003
- Obeyed security policies, and understood related Acts, Codes, and legislation including the Trespass to Property Act, the Fire Code, the Occupational Health and Safety Act, the Human Rights Code, and City of Toronto By-Laws.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Secured personal and company goods against robbery, vandalism and illegal entry.
- Monitored employee activities, confirming compliance with security regulations.
- Knowledge of patrolling procedure, work plan and security standards provided to the various government facilities and offices
- Demonstrated ability to react to resolve emergency and crisis situations in a proper manner
- Prepared and maintained clear, concise reports and detailed records according to security policies
- Controlled public access in the restricted area, directed public to specified area with proper information, ID verification, radio operation using alpha calls, Screen monitoring,
- Conflict resolutions, emergency precautions and ensuring timely completion of tasks e.g
- Fire alarm or first aid, maintaining security post data and updating reports.
Warehouse Associate
Vigo Productions Private Limited
Mississauga, ON
09.2001 - 06.2002
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
- Maintained warehouse accessibility and safety for customer traffic by discarding empty boxes and removing obstacles from aisles.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Processing invoices for outgoing packages, matching purchase orders, sent to the manager approval.
- Maintained strong vendor connections by arranging pricing and delivery structures and managing specific shipment or paperwork concerns.
- Recorded daily incoming delivery information and obtained vendor signature on delivery tickets.
- Maintained accurate inventory records to provide data for use in audits and completion of order requests
Education
Diploma Certificate - Sales And Marketing, Business Management
All India Institute of Management Studies
Chennai, Tamil Nadu India10.1997
B.Sc. - Zoology
BHU
Varanasi, India04.1985
High School Diploma -
Central School
Patna India06.1982
Skills
- Customer Service, Interpersonal and Communication Skills
- Computer and office related technical Skills
- Diagnosed and resolved issues with services and dealt with difficult situations with respect and tactfulness in the past with strong conflict resolution skills
- Office administration, documentation and reporting
- Knowledge of government policies and procedures, ability to interpret and apply technical processing of the given Legislation
- Excellent mathematical skills, calculations, cash and credit handling, generating record balance statements
- Stockroom office supplies inventory management skills to avoid any supply shortage
- Assisted in back-office transactions Record/filing maintenance and prepared for the audit with the team
- Valid Class “C” Commercial Driver’s License with clean driving record
References
- References Available on Request
Languages
Timeline
Customer Service and Driver Examiner
Govt of Alberta
05.2019 - 12.2020
Customer Service and Driver Examiner
'DriveTest' SERCO DES INC.
09.2003 - 04.2019
Security Personnel/Security Guard Officer
Commissionaires Great Lakes
05.2002 - 08.2003
Warehouse Associate
Vigo Productions Private Limited
09.2001 - 06.2002
Diploma Certificate - Sales And Marketing, Business Management
All India Institute of Management Studies
B.Sc. - Zoology
BHU
High School Diploma -
Central School
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