Amrita Matharu
CALGARY,Alberta
Summary
Proven track record in operational and safety management at SAMSIC, adept in resource allocation and customer complaint resolution. Excelled in high-pressure environments, demonstrating exceptional problem-solving and persuasive speaking skills. Streamlined processes, enhancing efficiency and customer satisfaction. Proficient in Microsoft Office, ensuring seamless administrative functions.
Overview
1
1
year of professional experience
Work History
PRM AGENT
SAMSIC
2023.10 - Current
- Operational management : Plan and coordinate the efficient use of resources.
- Administrative and safety management : Manage human resources and ensure internal communication.
- Relationship with partners and airports : Maintain a close relationship with airports and partner.
- In-depth knowledge of services and policies : Possess an in-depth understanding of airport PRM services.
- Handled and promptly resolved customer complaints to maintain professional relationships.
Dispatcher
INDIGO PARKINGS
2023.06 - 2023.10
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
Customer Service Cashier
TIM HORTONS
2023.04 - 2023.05
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Education
BUSINESS ADMINISTRATION - Accounting
SAIT
Calgary, AB08.2024
High School Diploma -
LOYOLA HIGH SCHOOL
JAMSHEDPUR, INDIA05.2021
Skills
- Problem-solving skills
- Persuasive Speaking
- Customer service
- Organizational Skills
- Clear Communication
- Customer Complaint Resolution
- Critical Thinking
- Technical Support
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Timeline
PRM AGENT
SAMSIC
2023.10 - Current
Dispatcher
INDIGO PARKINGS
2023.06 - 2023.10
Customer Service Cashier
TIM HORTONS
2023.04 - 2023.05
BUSINESS ADMINISTRATION - Accounting
SAIT
High School Diploma -
LOYOLA HIGH SCHOOL
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