AMRITA KAMBOJ
Scarborough ,
Summary
Detail – dedicated customer service representative motivated to maintain customer satisfaction and contributed in company success. Proven ability to establish report with clients . Reliable and driven with strong time management.
Overview
3
3
years of professional experience
1
1
Certification
Work History
National Channel Support
Nordia Inc.
07.2023 - Current
- provided customer service to new and existing customers and dealers in managing bill , new and existing accounts or any issue related to account
- technical support to the customers and dealers in store placing new orders with bell virgin and lucky mobile
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Documented each customer account accessed with information provided including the outcome of call
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Dealing with credit check and deposit and credit limit with new customers
Concierge
Royal Concierge Services
03.2021 - 06.2023
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Activated fob's , arrange permission to enter assist with initiation and follow-up of service request
- Participating in moving-in/out process by scheduling elevators, loading ducks and carts
- Remained alert all the the time and served as first point of contact for all activities and emergencies in the lobby
- Schedule amenities for resident , receive maintenance request and discern resident complaints and issue making sure every situation handled with smile.
Education
Bachelor of Arts -
Punjab University
Diploma - Business Administration
Northern College of Applied Arts And Technology
Skills
- Positive Attitude and Energetic
- Visitor and Customer Relations
- Computer Proficiency
- Data Entry and Database Software
- Telephone Etiquette
Certification
First-aid CPR Certified.
Timeline
National Channel Support
Nordia Inc.
07.2023 - Current
Concierge
Royal Concierge Services
03.2021 - 06.2023
Bachelor of Arts -
Punjab University
Diploma - Business Administration
Northern College of Applied Arts And Technology
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