Amrita Billing
Prince George,B.C.
Summary
Hardworking Student offering part-time work experience and extensive knowledge of core subject matter. Meticulous and detail-oriented with excellent observational, organizational and communication skills.
Overview
5
5
years of professional experience
Work History
Sales Associate
SportChek
10.2018 - Current
- Entered and maintained stock related information into the company database
- Engaged with customers by asking probing questions and utilizing effective listening skills to build rapport and lasting relationships
- Answering customer phone calls and attending to their needs - Processing Transactions
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Assisted in the development and implementation of marketing initiatives to promote store events and special promotions.
- Built relationships with customers to encourage repeat business.
Customer Service Representative
Bank of Montreal
10.2018 - 09.2023
- Account opening and account maintenance
- Cross-selling - Compliance and security - Record keeping
- Coordinated with other departments to expedite customer requests, demonstrating excellent teamwork skills that contributed to overall branch success.
- Maintained high-level knowledge of bank policies, procedures, and regulations to ensure compliance in all transactions.
- Monitored and verified suspicious activity on customer accounts.
- Strengthened customer relationships by upholding strict standards and delivering fast, friendly customer service.
Office Assistant
Success International Education Ltd.
04.2020 - 01.2022
- Answering and directing phone calls - Managing calendars and scheduling appointments - Managing files and records - Providing administrative support
- Utilized office management software to record and track customer information.
- Assisted in financial tasks such as invoicing, expense tracking, and budget preparation to ensure accuracy.
- Ensured timely completion of projects by coordinating resources across multiple teams effectively.
Education
Bachelor of Commerce - General Business - General Business Studies
University of Northern British Columbia
Prince George, British Columbia04.2025
Dogwood Diploma -
Prince George Secondary School
Prince George, British Columbia06.2021
Skills
- Customer Service
- Time Management
- Communication Skills
- Interpersonal Skills
- Problem-Solving
- Customer Relations
- Technical Support
- Document and Records Management
- Punjabi Fluency
- Strategic sales knowledge
- Customer satisfaction measurement
Accomplishments
The Entrepreneurship Award for 20234 at The School of Business at University of Northern British Columbia.
Volunteer Experience
- Elections Canada, Information Officer, Prince George, British Columbia, 10/2020
- Chubby Cheeks Daycare Centre, Volunteer Staff, Prince George, British Columbia, 06/2018, 10/2018
- Two Rivers Art Gallery, Volunteer Staff, Prince George, British Columbia, 07/2017, 08/2017
References
- Nick Yang, Department Manager, SportChek, (778) 890-0305
- Steve Nunez, Teacher, Prince George Secondary School, snunez@sd57.bc.ca, (705) 868-9656
- Rachel Wiebe, BMO Bank of Montreal, Rachel.Wiebe@bmo.com, (250) 813-1005
Languages
English
Native or Bilingual
Punjabi
Full Professional
Hindi
Professional Working
Timeline
Office Assistant
Success International Education Ltd.
04.2020 - 01.2022
Sales Associate
SportChek
10.2018 - Current
Customer Service Representative
Bank of Montreal
10.2018 - 09.2023
Bachelor of Commerce - General Business - General Business Studies
University of Northern British Columbia
Dogwood Diploma -
Prince George Secondary School
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