Amrita Agarwal
Nanaimo,BC
Summary
Versatile professional with a strong background in education, psychology, and customer service, currently working as a front-end team member at Walmart. Experienced in teaching speech and drama aligned with Trinity College of London standards, coordinating administrative processes, and supporting psychological assessments. Skilled in communication, organization, and problem-solving, with proficiency in MS Office, Google Suite, and Canva. Fluent in English, Hindi, and Tamil, and passionate about delivering exceptional results in diverse professional settings.
Overview
8
8
years of professional experience
Work History
Front End Team Member
Walmart
04.2024 - Current
- Reduced wait times for customers by promptly resolving technical issues at the self-checkout stations.
- Streamlined the self-checkout process by proactively identifying and addressing potential issues before they escalated into larger problems.
- Provided friendly and knowledgeable assistance to customers, answering questions about store policies or items.
- Assisted in loss prevention efforts by carefully monitoring activity at the self-checkout stations and reporting suspicious behavior to security personnel.
- Enhanced customer experience by efficiently managing self-checkout lanes and providing quick assistance when needed.
- Performed cash, card, and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
Teacher, Administrative Head
Mphasis - The Speech & Drama Class
04.2017 - 11.2023
- Teaching students drama and speech as per the Trinity College of London guidelines
- Training students and sending them to Trinity College of London exams
- Trained 4 groups of 10 children from 2017 to 2022 for Trinity College of London group exams
- Administrative Head, responsible for communicating with the Trinity Centre in Mumbai, communicating with parents, sending out emails and circulars and handling the fee intake
- In October 2022, coordinated with teams in Bangalore to send three trained children for a Trinity Exam
Intern, Assistant Psychologist
Anusang Centre for Psychological & Educational Assessment and Intervention
02.2023 - 06.2023
- Training to be an assistant psychologist
- Sitting with patients during sessions makes a note of observations
- Organizing the space for clients from time to time
- Scoring psychological tests administered to patients
English Teacher
SocialSwag.com
12.2021 - 03.2022
- Taught a masterclass to improve English proficiency and communication skills
- Designed the entire curriculum for improving proficiency in speaking English and Communication Skills
- Gave an online demo class for more than 50 people pan India
Brand Communicator
Sorgen.Co
05.2019 - 05.2020
- Responsible for Brand communication and coordinating daily shipments
- Communicated with representatives from Amazon, Flipkart, Tata 1mg, PharmEasy, via phone and email
- Researched to broaden the customer and buyer base
Database Administrator
Sanctuary Asia Magazine
04.2018 - 05.2018
- Researched to broaden the customer and buyer base
- Helped organize events and set up for their annual inter-school fest - Kids for Tigers
Education
MBA -
Vancouver Island University
Nanaimo, BC06-2026
Post Graduation Diploma - Forensic Science & Criminology
International Forensic Sciences
Pune, India06-2023
Bachelor of Arts - Psychology & Education
Institute of Distance And Open Learning, University of Mumbai
Mumbai, India02-2022
Skills
- Office (PowerPoint, Word, Excel)
- Google Office
- Canva
- Problem-Solving
- Multitasking
- Communication Skills
- Practical & Analytical Thinking
- Organizational Skills
- Observation skills
- Visual & Auditory Learner
- Inter-office communications
- Communications management
Hobbies and Interests
- Sports: Badminton, Throw Ball, Lawn Tennis
- Miscellaneous: Conversing with and getting to know people, Reading (Mythology & Historical Literature), Swimming, Exercising, Playing Guitar, Listening to Music, Watching Documentaries, Movies, Gaming
Awards
- Speech & Drama Exam (Grade Initial to Grade 8, Solo) - The Trinity College of London
- Communication Skills Exams (Solo) - The Trinity College of London
- Performing Text Exams (Solo) - The Trinity College of London
- IPC Exam - The Trinity College of London
- Certifications for training groups of children for the Young Performer's Certificate Group Exam - The Trinity College of London
- Special Award for acquiring 90+ in Art in the ICSE 10th - St. Gregorios High School
- Silver Medal in Lawn Tennis
- Science, Math, English Olympiad
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Tamil
Native or Bilingual
Timeline
Front End Team Member
Walmart
04.2024 - Current
Intern, Assistant Psychologist
Anusang Centre for Psychological & Educational Assessment and Intervention
02.2023 - 06.2023
English Teacher
SocialSwag.com
12.2021 - 03.2022
Brand Communicator
Sorgen.Co
05.2019 - 05.2020
Database Administrator
Sanctuary Asia Magazine
04.2018 - 05.2018
Teacher, Administrative Head
Mphasis - The Speech & Drama Class
04.2017 - 11.2023
MBA -
Vancouver Island University
Post Graduation Diploma - Forensic Science & Criminology
International Forensic Sciences
Bachelor of Arts - Psychology & Education
Institute of Distance And Open Learning, University of Mumbai
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