AMRIT SRAN
Edmonton,Alberta
Summary
Ethical Auto Claims Adjuster with excellent customer service skills to take on multiple cases while meeting strict deadlines. Adept at determining the level of loss for auto claims cases and deciding on a fair compensation for clients. Strong organizational and communication traits.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Auto Claims Adjuster
Intact Financial
Edmonton, AB
08.2021 - Current
- Acting as a reliable point of contact for customers throughout the claims process, addressing their concerns with empathy and professionalism.
- Demonstrating expert knowledge of auto insurance policies and coverages, allowing for accurate assessment of damages and appropriate claim payouts.
- Providing exceptional customer service at all stages of the claims lifecycle while adhering to strict confidentiality guidelines regarding sensitive client information.
- Streamlining the claims process by effectively coordinating with repair shops and rental car companies.
- Identifying suspicious claims, escalating issues to supervisor for further investigation and analysis.
- Managing a high volume caseload without sacrificing quality or timeliness in delivering resolutions to clients'' auto accident-related issues.
Team Lead/ Senior Administrative Assistant / Kitchen Designer
The Home Depot
Edmonton, Alberta
01.2017 - Current
- Providing administrative support to the Director of Operations overseeing a team of 40 full-time employees
- Answering phone calls, providing information to callers & connecting callers to appropriate people, greeting visitors
- Planning & arranging meetings, taking detailed minutes
- Managing multiple inboxes and sending mail, correspondence memos, letters, faxes, form & proofreading
- Analysing data, providing statistical and budget reports
- Providing kitchen designs, estimates & creating & implementing the action plans to increase sales/customer loyalty.
Education
Diploma in Professional Communication -
MacEwan University
01.2018
Advance Diploma in Project Management -
MacEwan University
01.2017
Bachelors of Business Administration- Finance -
Panjab University
01.2014
Skills
- Claims Handling
- Coverage and Liability determination
- Policy Interpretation
- Claims Investigation
- Insurance regulations knowledge
- Risk Assessment
- Technical knowledge
- Advanced oral and written communication skills
- Critical Thinking
- Team Collaboration
- Decision-Making
- Active Listening
Languages
English
Full Professional
Punjabi
Full Professional
Hindi
Full Professional
Urdu
Professional Working
Certification
- Class-5 Driver's License
- National Kitchen and Bath (NKBA) certified Technician / Designer
- I am willing to get my CIP certification
Projects
- Handling Hail Claims and CAT season
Managing the team, and getting a storm team ready, working on all the Hail claims and assigning them to the Hail specialized repair shops.
- Introducing & Training a new software, Master Trainer for MYAPRON software- Version 3, 2020-02-01, 2020-05-31, Communicating and Training the new software to my team.
Timeline
Auto Claims Adjuster
Intact Financial
08.2021 - Current
Team Lead/ Senior Administrative Assistant / Kitchen Designer
The Home Depot
01.2017 - Current
Diploma in Professional Communication -
MacEwan University
Advance Diploma in Project Management -
MacEwan University
Bachelors of Business Administration- Finance -
Panjab University