Amrit Singh

Acct Management for Small and medium sized business for TELUS communication.

Retention, Activations and Sales

Prospecting, cold calls and closing a sale with larger sales cycle

• Followed all company policies and procedures to deliver quality work.
• Developed strong client relationships through consistent communication and attentive service.
• Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.

• Handled customer relations issues, enabling quick resolution, and client satisfaction.
• Resolved customer issues quickly to close deals and boost client satisfaction.
• IOT Sales for TELUS Business
• Led a successful sales team by providing motivational coaching and performance-based incentives.
• Closed lucrative sales deals using strong negotiation and persuasion skills.

• Enhanced client satisfaction with effective communication, regular progress updates, and prompt resolution of concerns.
• Evaluated team member performance regularly, providing constructive feedback for continuous improvement.
• Led cross-functional teams for successful project completion, ensuring timely delivery and high-quality results.
• Developed comprehensive training materials to onboard new team members quickly and efficiently.

• Handled customer inquiries and suggestions courteously and professionally.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

• Directed work, training, coaching, discipline and performance evaluation of emergency dispatch team.
• Reduced response times for emergency situations through streamlined dispatch procedures and efficient resource allocation.

• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Maintained professional, organized, and safe environment for employees and patrons.
• Maximized performance by monitoring daily activities and mentoring team members.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.