Amrit Rimal Sharma
Edmonton,AB
Summary
Adept at overseeing airport operations and team leadership, my tenure at Emirates Airlines honed my strategic planning and interpersonal skills. Expert in flight controlling systems like MACS and ALTEA, I significantly improved operational efficiency and staff performance, ensuring top-notch passenger assistance and flight punctuality.
Overview
14
14
years of professional experience
Work History
Airport Services Supervisor / System (Airport Operation)
Emirates Airlines
05.2015 - 11.2024
- Company Overview: [EK Departure Control] (MACS, MARS, ACP-CONTROL, AS-Connect- Emirates EK) (ALTEA, CM-Qantas-QF) (Sprint-Fly Dubai-FZ)
- Supervise on a shift basis the overall operation of the Mercator Airport Control System (MACS) control center at Base Station and take immediate decisions on matters of system problems, system outages etc
- Co-ordinate with other departments in times of disruption and interact directly with reservations services and other departments for requirements that may be immediately required for operational purposes
- Co-ordinate and support the management in making operational and strategic decisions by providing them with vital information
- Monitor and ensure all flights are edited and opened with the right details (aircraft type, configuration, registration, PNLs, etc.) in conformity with EK requirements thus ensuring that through check-in and advance local check-in facilities are provided promptly
- Plan and allocate tasks, supervise the team on duty and motivate them to provide quality service to both internal and external customers
- Deploy extra manpower as and when required to cover peak periods
- Coach and train staff as and when required on the various DCS/procedures thus ensuring continual development of staff and improvement in the services provided whilst monitoring staff and advising them in their areas of improvement through performance reviews
- Closely co-ordinate with other departments in decision making in the event of a system outage and ensure the effective use of login PC/printers during a system outage to deduce the passenger figures that would help other departments in the manual execution of their activities
- Supervise the proper execution of fall back procedures in case of prolonged system outages to maintain highest possible quality of service with minimal impact to passenger convenience and aircraft punctuality
- Regularly monitor progress of each flight to assist subordinates in the controlling of flights thus ensuring on-time closure of flights
- Formulate/revise respective procedures and system enhancements to resolve discrepancies/problems identified or to improve the process for better quality and productivity
- Identify short falls areas for process improvement and provides recommendation to departmental manager
- [EK Departure Control] (MACS, MARS, ACP-CONTROL, AS-Connect- Emirates EK) (ALTEA, CM-Qantas-QF) (Sprint-Fly Dubai-FZ)
QF First Host / Operation In-Charge
Qantas Airways
01.2011 - 04.2015
- Company Overview: Dubai UAE
- Support, coach, empower, develop and motivate all team members, and peers, to build morale and ensure excellent discipline and grooming standards
- Be a Role Model for this
- Encourage friendly and professional multi-cultural work environment
- Encourage team members and peers to come-up with bright ideas and generate Service Improvement Feedback (SIF)
- Identify and meet the standard and special service requirements of the passenger at check-in, transfer desk, special services, boarding gates and arrivals by adhering to the set service standards and procedures so that the passengers are handled in a friendly and efficient manner
- Work together with other Operations Control (OC) personnel, Flight Operations and Inflight management to ensure a safe, efficient, and cost-efficient operation
- Prepare GD, Brief the Crew Record all activities of your shift in the log book, complete all necessary shift administration i.e
- Action telexes, send telexes and update notice books, briefing sheets and HOTAC (Hotel Accommodation) file when required
- Dubai UAE
Education
Leadership Diploma -
Emirates Aviation College
08.2018
BSC - Computer Science
Shivaji University
01.2010
Skills
- Flight Operation
- Controlling
- Communication
- Strategic Planning
- Organizational skills
- Interpersonal skills
- Flight Controlling System Expert
- MACS
- MARS
- ACP-CONTROL
- AS-Connect- Emirates EK
- ALTEA
- CM-Qantas-QF
- Sprint-Fly Dubai-FZ
- Team management
- Staff training and development
- Passenger assistance
Traininglicensesandcertifications
- Jodi Glickman on Pitching Yourself
- Ken Blanchard on Servant Leadership
- Balancing Multiple Role as a Leader
- Building Resilience as a Leader
- Coaching Skills for Leaders and Managers
- Coaching and Developing Employee
- Interpersonal Communication
- Leading in Crisis
- Managing Stress
- Customer Service Foundation
- Conflict Resolution Foundation
- Communication Foundation
- Being Positive at Work
- Developing Resourcefulness
- De-Escalating Intense Situation
- Developing Your Emotional Intelligence
- Motivate Your Team to Learn
- Project Management Foundation
- Advice for Leading during a Crisis
- Empathy For Customer Services Professional
- The Fundamental of Digital Marketing
- Aviation Security
- SSI Sensitive Security Information
- Dangerous Goods for Passenger Handling
- ACCA Air Carrier Access Act-USA
Certificationstatement
I hereby certify the above information is true and correct to the best of my knowledge and belief.
Profileandareasofexpertise
With 15 years’ Experience in Flight Operation, Controlling, Communication, Strategic Planning, Organizational and Interpersonal skills, Flight Controlling System Expert-(MACS, MARS, ACP-CONTROL, AS-Connect- Emirates EK) (ALTEA, CM-Qantas-QF) (Sprint-Fly Dubai-FZ)
Attributes
- Capable to learn fast
- Comprehensive problem-solving potentiality
- Analytical skill and time management skill
- Ability to deal with people diplomatically
- Good communication talent
- Confident and committed to the work assigned
- Strong commitment to develop additional skills according to organizational needs
- Hardworking, energetic, sincere, honest and team facilitator
Timeline
Airport Services Supervisor / System (Airport Operation)
Emirates Airlines
05.2015 - 11.2024
QF First Host / Operation In-Charge
Qantas Airways
01.2011 - 04.2015
Leadership Diploma -
Emirates Aviation College
BSC - Computer Science
Shivaji University
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