Amrit Kaur
Medicine Hat,AB
Summary
Dynamic leader with a proven track record at Ym.inc, enhancing team productivity and customer satisfaction through effective problem resolution and performance coaching. Skilled in workload management and motivational techniques, adept at fostering a culture of accountability and continuous improvement. Excelled in roles requiring customer focus and influencing skills, significantly reducing escalations and driving organizational goals.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Team Leader Manager
Ym.inc
Medicine Hat, AB
01.2024 - Current
- Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
- Enhanced team productivity by implementing efficient workflow processes and setting clear performance expectations.
- Led employee relations through effective communication, coaching, training, and development.
- Collaborated with senior management on strategic planning efforts, aligning departmental objectives with overall company vision.
- Conducted regular performance reviews, providing constructive feedback and coaching to facilitate continuous improvement among employees.
- Established a culture of accountability within the team, resulting in higher levels of individual responsibility towards achieving organizational goals.
- Empowered employees to take ownership of their roles by delegating tasks appropriately, resulting in heightened job satisfaction.
Security Officer
World Guardian
Medicine Hat
09.2023 - 02.2024
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Reported suspicious activities and persons to law enforcement.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
Sales Associate
Churches Chicken
Medicine Hat, AB
07.2023 - 10.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Education
Diploma - Business Administration
Medicine Hat College
Medicine Hat, ABCertificate Of Culinary - Culinary Arts
Cypress College
Medicine Hat, AB05.2024
Skills
- Customer Focus
- Workload Management
- Motivational Skills
- Influencing skills
- Performance Coaching
- Performance Appraisal
- Problem Resolution
Languages
English
Full Professional
French
Elementary
Spanish
Limited Working
Certification
WHIMS
Pro Serve
Food Safety
First aid &CPR & AED
Security and Service & Investigators Act
Availability
Full time
Day Shifts& Night shifts
Timeline
Team Leader Manager
Ym.inc
01.2024 - Current
Security Officer
World Guardian
09.2023 - 02.2024
Sales Associate
Churches Chicken
07.2023 - 10.2023
Diploma - Business Administration
Medicine Hat College
Certificate Of Culinary - Culinary Arts
Cypress College