Amrit Kaur
Stoney Creek,ON
Summary
Customer Success Manager Profile Diligent professional with over 6 years of proven expertise in revenue generating client relations, growth and team management across SaaS, ecommerce and online marketplaces. Results oriented with a proven track record of improving the market position of an organization. Proficient in handling various customer inquiries, resolving issues, and providing appropriate solutions to ensure customer satisfaction. Able to build and streamline customer centric processes to increase engagement, retention and revenue.
Overview
7
7
years of professional experience
Work History
Experience, Retail Sales Consultant
Buy Buy Baby & Compass Group
2021.08 - 2022.12
- Managed a department with more than 350 SKUs
- Developed strong relationships with customers, leading to an increase in repeat business
- Proactively identified opportunities to upsell and cross-sell products, resulting in a 10% increase in sale
- Consistently exceeded monthly sales goal, contributing to a significant increase in sales
- Greeted clients, responded to their inquiries, and handled any problems the customer may have had in a timely and professional manner.
Key Accounts Manager
Zomato Media Pvt Ltd
2018.09 - 2021.04
- Successfully acted as the primary point of contact for key clients, managing their accounts and ensuring a high level of client satisfaction resulting in retention rate of 95%
- Managed a portfolio of 300+ key accounts with GMV of $1 million, consistently exceeding sales targets and driving revenue growth by 15% yearly
- Developed and maintained strong relationships with clients by understanding their needs and goals, providing strategic guidance, and delivering excellent customer service
- Managed a team of 5 Account Managers and trained newly joined AMs across Mumbai.
Business Development manager
BYJU's India
2017.08 - 2018.03
- Provided support to clients in a manner that emphasized relationship building, facilitation, and professionalism
- Represented the organization with personal integrity and professionalism while providing support to clients
- Proactive approach to problem-solving, displaying resourcefulness and adaptability to meet customer needs and exceed their expectations
- Developed effective cold calling scripts and techniques that improved call-to-meeting conversion rates by 5%.
Sr. Business Development Executive
CL Educate Ltd
2017.01 - 2017.08
- Researched and identified opportunities for account growth, account penetration and expansion
- Managed a team of 5 representatives and exceeded monthly sales targets by an average of 25%
- Expertise in building and nurturing client relationships, including key accounts and strategic partnerships
- Successfully managed multiple tasks and priorities, adapting quickly to changing business needs and market dynamics.
Business Development Executive
Pressie India Pvt Ltd
2015.11 - 2016.05
- Collaborated effectively with cross-functional teams, both internally and externally, to align strategies and deliver on business within budgetary constraints
- Consistently exceeded sales targets, achieving 20% increase in revenue within a specified period
- Cultivated strong relationships with clients, resulting in 10% increase in client satisfaction and repeat business.
Education
PG Certificate in Digital & Content Marketing -
York University
12.2022
PG Certificate in Business Administration -
York University
12.2021
Bachelor of Science - BTech Information Technology
GGS Indraprastha University
05.2013
Skills
- Sales and Business Development
- Retention and Engagement
- B2B Account Management
- Salesforce
- Client Services
- Sales Records Management
- Lead Identification
- Upselling strategies
Accomplishments
- Led Sounds of Silence, a technology-based NGO, in business operations
- Developed Sales, Marketing, Public relations, and Human resources strategies to help SOS establish a presence in New Delhi
- Through crowd-funding, campaigns, and road shows, we were able to raise more than 5000 CAD in just 6 months.
tools
Tools : HubSpot, Salesforce, Google Ads, Google Analytics, Microsoft Excel, Canva, Microsoft Power
point, Hootsuite.
Timeline
Experience, Retail Sales Consultant
Buy Buy Baby & Compass Group
2021.08 - 2022.12
Key Accounts Manager
Zomato Media Pvt Ltd
2018.09 - 2021.04
Business Development manager
BYJU's India
2017.08 - 2018.03
Sr. Business Development Executive
CL Educate Ltd
2017.01 - 2017.08
Business Development Executive
Pressie India Pvt Ltd
2015.11 - 2016.05
PG Certificate in Digital & Content Marketing -
York University
PG Certificate in Business Administration -
York University
Bachelor of Science - BTech Information Technology
GGS Indraprastha University
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