Customer Success Manager Profile Diligent professional with over 6 years of proven expertise in revenue generating client relations, growth and team management across SaaS, ecommerce and online marketplaces. Results oriented with a proven track record of improving the market position of an organization. Proficient in handling various customer inquiries, resolving issues, and providing appropriate solutions to ensure customer satisfaction. Able to build and streamline customer centric processes to increase engagement, retention and revenue.
Tools : HubSpot, Salesforce, Google Ads, Google Analytics, Microsoft Excel, Canva, Microsoft Power
point, Hootsuite.