Amrit Kahlon
Summary
With extensive experience in the hospitality industry, I'm a dedicated and service-oriented professional known for delivering exceptional customer service and creating memorable dining experiences. Proficient in menu knowledge, quick learner, order accuracy and maintaining a positive attitude in a fast paced restaurant setting are attributes that help me success in my career. Moreover, I stand out with my commitment to guest satisfaction. I excel in multitasking, working collaboratively with the team and creating pleasant dining experiences for customers.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Server
Kelsey's Original Roadhouse
03.2022 - Current
- Efficiently resolved guest concerns and issues, turning potentially negative experiences into positive experiences.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Successfully upsold menu items, increasing average person's spending.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Server
Turtle Jack's
01.2021 - 02.2022
- Handled difficult customer situations professionally, resolving issues promptly and ensuring repeat business.
- Streamlined order-taking process for faster service and increased table turnover rate.
- Demonstrated strong knowledge of menu offerings, effectively answering guest inquiries and making recommendations based on dietary preferences or restrictions.
- Implanted effective communication strategies, resulting in improved coordination during busy shifts.
- Managed reservations and seating arrangements to optimize table turnover.
- Collaborated with fellow waitstaff to create a cohesive and efficient service team.
-
Server
Brew'd Restaurant And Bar
09.2018 - 03.2020
- Boosted overall sales by confidently recommending daily specials and upselling menu items.
- Demonstrated exceptional time management skills, servin multiple tables simultaneously.
- Maintained a clean and organized work area to enhance efficiency.
- Managed peak business hours effectively, reducing wait times for guests.
- Successfully balanced serving responsibilities such as taking orders, delivering meals and processing payments, with grace and professionalism.
Server & Host
Aoteroa Hospitality
09.2016 - 12.2017
- Improved overall restaurant cleanliness, adhering to strict health and safety standards during each shift.
- Managed inventory levels to reduce waste, ordering supplies in a timely manner based on projected needs.
- Maximized guest satisfaction by maintaining high-quality food presentation and ensuring prompt service.
- Collaborated with management to develop strategies for attracting new customers, resulting in increased sales revenue.
- Assisted in training new waitstaff, sharing best practices and improving overall team performance.
Host & Server
Adobe Cafe
04.2017 - 07.2017
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Communicated effectively with servers and kitchen staff to ensure seamless dining experiences for guests.
- Provided exceptional customer service, addressing and resolving any issues or concerns promptly.
- Collaborated with management to develop strategies for optimizing restaurant operations during peak hours.
Education
BBA & Bachelor of Internal Hospitality Management -
North Shore International Academy
Wellington, New Zealand07.2019
High School Diploma -
Shelley School
Wellington, New Zealand08.2016
Skills
- Food Running
- Safe Food Handling
- Beverage Preparation
- Order Management
- Guest Engagement
- Food and Beverage Pairings
- Dining Area Maintenance
- High-Volume Dining
- Menu Memorization
- Food Safety Practices
- Handling Complaints
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Hobbies
- Cooking and trying out new cuisines
- Travelling
- Learning about new cultures
Certification
- Smart Serve
- Food Handling Training
- Customer Service Training
Timeline
Server
Kelsey's Original Roadhouse
03.2022 - Current
Server
Turtle Jack's
01.2021 - 02.2022
Server
Brew'd Restaurant And Bar
09.2018 - 03.2020
Host & Server
Adobe Cafe
04.2017 - 07.2017
Server & Host
Aoteroa Hospitality
09.2016 - 12.2017
BBA & Bachelor of Internal Hospitality Management -
North Shore International Academy
High School Diploma -
Shelley School
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