Amrit Amrit
Surrey
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Bell
05.2023 - 12.2023
- Provided primary customer support to internal and external customers.
- deal with customers pricing and bill problems
- Met customer call guidelines for service levels, handle time and productivity.
- Processing orders
- Handling aggressive customer and always ready to handle hard situation.
- Trained new personnel regarding company operations, policies and services.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Customer Service Representative
Telus Communications
02.2022 - 03.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Actively listened to clients, promptly addressed their problems, and forwarded serious issues to the supervisor
- Responded to a steady stream of client calls with short wait times.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Education
MBA - Marketing Management
UNIVERSITY OF CANADA WEST
Vancouver07.2023
Bachelor of Science - Mathematics
GNA University
INDIA07.2018
Skills
- Report Generation
- Call Management
- Complaint Resolution
- Paperwork Processing
- Consultative Sales
- Account Updating
- Microsoft Outlook
- Customer Service
- Quality Control
- Problem Resolution
- Microsoft Office Suite
- Sales Expertise
- Multi-Line Phone Talent
Languages
English
Hindi
Punjabi
Haryanvi
Timeline
Customer Service Representative
Bell
05.2023 - 12.2023
Customer Service Representative
Telus Communications
02.2022 - 03.2023
MBA - Marketing Management
UNIVERSITY OF CANADA WEST
Bachelor of Science - Mathematics
GNA University
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