AMRINDER SINGH HANS
Bradford
Summary
Dynamic professional with a strong work ethic and integrity, experienced in customer service at Tim Hortons and conflict resolution as a Supervisor at A&W. Proven ability to enhance customer loyalty through empathy and effective problem-solving. Skilled in plumbing installations, demonstrating hands-on expertise and attention to detail.
Overview
4
4
years of professional experience
Work History
Cashier
Tim Hortons
09.2022 - 08.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Supervisor
A&W
04.2020 - 09.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Plumbing Apprentice
DEV PLUMBING
08.2019 - 04.2020
- Gained valuable experience through hands-on training under the guidance of skilled master plumbers.
- Listened to instructions from journeyman plumber, gaining valuable onsite job training.
- Performed basic and semi-skilled work under supervision and instruction from lead plumber.
- Tested for leaks in new and repaired systems to verify functional and safe working condition.
- Removed old sinks, toilets, and pipes in preparation for installation of new fixtures.
- Safely handled tools and equipment in large-scale projects.
- Increased efficiency of pipe installations by accurately measuring, cutting, threading, and assembling materials as needed.
Education
POST SECONDARY DIPLOMA - Computer Networking
Canadore College of Applied Arts And Technology
Mississauga, ON04-2019
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
Timeline
Cashier
Tim Hortons
09.2022 - 08.2023
Supervisor
A&W
04.2020 - 09.2021
Plumbing Apprentice
DEV PLUMBING
08.2019 - 04.2020
POST SECONDARY DIPLOMA - Computer Networking
Canadore College of Applied Arts And Technology
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