Summary
Overview
Work History
Education
Skills
Timeline
Generic

Amrinder Singh

Halifax,NS

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at worker effectively unsupervised and quickly mastering new skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

Shell Gas Station
04.2024 - Current
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.

Customer Service Representative

Shell
11.2021 - 03.2024
  • Counted different types of merchandise to comply with inventory control tag requirements
  • Tracked inventory and conducted cycle counts to maintain accurate records
  • Updated products with new pricing or temporary promotion signs to increase sales
  • Stocked and rotated products, supplies and paper goods to optimize freshness
  • Answered customer questions about specific merchandise availability and location and offered to replenish empty shelves immediately from stock room
  • Organized shelves and displays, removed damaged or expired merchandise and replenished and rotated stock
  • Cleaned and organized storage areas and store aisles for maximum merchandise accessibility, safety and loss prevention
  • Organized stockroom by keeping products in correct locations to maintain accurate inventory counts
  • Lifted materials of varied weights on regular basis
  • Provided excellent service and attention to customers when face-to-face to through phone conversation and worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Education

High School Diploma -

Northern College of Applied Arts and Technology
Scarborough, ON

Skills

  • Inventory Recordkeeping
  • Customer Service
  • Inventory Replenishment
  • Order Fulfillment
  • Product Inspection
  • Multitasking
  • Stock Organization
  • Products Sales and Promotion

Timeline

Customer Service Representative

Shell Gas Station
04.2024 - Current

Customer Service Representative

Shell
11.2021 - 03.2024

High School Diploma -

Northern College of Applied Arts and Technology
Amrinder Singh