Goal oriented, individual with 10 Years’ experience in customer service industry seeking employment with your company. I would be an asset to your team because my strong attention to detail and ability to think critically in stressful situation.
Overview
9
9
years of professional experience
Work History
General Utility
LP Building Solutions
09.2023 - 02.2024
Provide relief in operations jobs for breaks, vacations or other absences
Operate Equipment such as Forklift, Man lift, skid steer
Perform fire watch duties
General cleaning
Equipment cleaning
Sorting product
Actively participate in EHS Programs
Maintain housekeeping of the assigned areas
Participating in improvement projects.
Restaurant Manager
Tim Hortons
08.2022 - 06.2023
Managed all administrative and human-resource functions of the business, including recruiting new employees, monitoring employee performance, and training
Managed all daily operations of the restaurant
Managed inventory and ordering of food, equipment and supplies
Supervised 38 employees, scheduled work hours, resolved conflicts
Demonstrated conflict resolution skills and techniques involving customer issues or concerns whether written, telephone or in person
Prepared reports and other analysis documentation.
Food Counter Attendant
Tim Hortons
07.2020 - 07.2022
Requested and recorded customer orders, and computed bills using cash registers, multicounty machines, and pencil and paper
Trained and managed Employees and achieved significant improvements in their productivity
Prepared simple foods and beverages such as sandwiches, salads, and coffee
Notified kitchen personnel of shortages and special orders
Ensured that the quality of a guest’s experience was always maintained.
Engineer/ Technician
Videocon Integrated solutions Pvt. Ltd
03.2015 - 08.2018
Fiber Network Planning and maintenance
Strong TCP/IP and routing knowledge (TCP/UDP/IP/ICMP/etc.)
Install or maintain telephones, networks, telecom equipment, telephony elements, voicemail systems, or conferencing systems
Fiber Splicing.
Education
Business Management -
Northern Lights College
01.2020
Bachelor of Technology in Electronics & Telecommunication -
Punjab Technical University
01.2013
Skills
Hand tools usage
Loading and unloading
Heavy Lifting
Cleaning procedures
Lockout and tagout procedures
Equipment Operation
Basic repair skills
Critical Thinking
Decision-Making
Maintenance recordkeeping
Safety Management
Staff Scheduling
References
Tim Hortons Management, 2507878467
Mary Jhane Balmas General Manager Pizza Hut, 7782560242
Timeline
General Utility
LP Building Solutions
09.2023 - 02.2024
Restaurant Manager
Tim Hortons
08.2022 - 06.2023
Food Counter Attendant
Tim Hortons
07.2020 - 07.2022
Engineer/ Technician
Videocon Integrated solutions Pvt. Ltd
03.2015 - 08.2018
Business Management -
Northern Lights College
Bachelor of Technology in Electronics & Telecommunication -