Amrinder Singh
Toronto,ON
Summary
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Overview
7
7
years of professional experience
Work History
Technical Support Representative
NRT Technology Corpoation
06.2023 - Current
- Strengthened relationships with key clients by providing consistent high-quality service, leading to increased account retention rates.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Diagnosed and troubleshot hardware, software and network issues.
- Implemented feedback from customers to improve overall quality of support services provided by the team.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Documented support interactions for future reference.
- Boosted first-call resolution rates with efficient problem-solving skills and deep product knowledge.
Business Solutions Specialist
Concentrix
10.2020 - 02.2023
- Manage a high volume of incoming calls from customers ,Provide prompt and professional responses to customer inquiries, ensuring a positive customer experience.
- Handle customer complaints, disputes, or concerns with professionalism and empathy.
- Update customer account information, such as contact details, service plans, and billing preferences.
- Proactively initiated outbound calls to provide updates on pending cases and address other relevant
topics, ensuring a seamless customer experience. - Assist customers with billing inquiries, including explaining charges, processing payments, and
addressing discrepancies. - Identify opportunities to upsell or cross-sell additional products or services based on the customer's
needs and preferences. - Demonstrate a comprehensive understanding of the company's telecommunications offerings,
including phone plans, internet packages, TV services, and additional features. - Guide customers through troubleshooting steps and escalate complex technical problems to the
appropriate department. - Provide information about promotions, bundles, and special offers to encourage customer retention
and satisfaction. - Documented and tracked customer interactions and technical issues using CRM software, ensuring
accurate and thorough records for future reference. - Work collaboratively with colleagues, supervisors, and other departments to achieve departmental and
company-wide goals.
In-store Marketer
The Bay
08.2020 - 11.2020
- Plan and Execute Promotional Campaigns , Conduct market research to understand customer
preferences, trends, and behavior to tailor marketing efforts effectively. - Interact with customers, provide product information, and assist with inquiries to enhance the shopping
experience and drive sales. - Develop and design promotional materials, including flyers, brochures, posters, and digital content, to
support in-store campaigns. - Track and measure the success of marketing campaigns through metrics like ROI, foot traffic, and
conversion rates. - Ensure that all marketing activities comply with relevant laws, regulations, and company policies.
- Provide training and guidance to store staff on marketing strategies, product knowledge, and customer engagement techniques.
Security Officer
Meridian Security Solutions
06.2019 - 08.2020
- Conducted regular patrols of premises, maintaining a high visibility presence to deter potential security
breaches. - Monitored surveillance systems and alarms, promptly responding to any suspicious activities or
incidents. - Implemented and enforced security protocols, ensuring compliance with company policies
and local regulations. - Assisting with mall evacuations emergencies or unplanned events ,Collaborated with law
enforcement agencies in the event of emergencies or incidents requiring their assistance. - Conducted thorough investigations into security breaches, prepared detailed incident reports, and
recommended corrective actions. - Observing and reporting on cleanliness issues, ongoing irregularities, potential legal claims or
occurrences - Inspecting the entire premises, including the areas outside and immediately adjacent to mall,
and report all deficiencies - Opening/closing Mall , as required, by following open/close procedures involving
locking/unlocking Mall, escalator start/stop, elevator start and one cycle observation. - Responsible for treating Customers and employees with respect and dignity and ensuring the
needs of customers or employees with disabilities are accommodated and/or addressed in
accordance with the Ontario Human Rights Code. - Knowledge of the Ontario Human Rights Code and Related Orders including disability
accommodation and accessibility requirements pertaining to Customer and employee
Customer Service Representative
BSNL Exchange
03.2017 - 03.2018
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Maintained up-to-date knowledge of product and service changes.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Implemented feedback loops that encouraged continuous improvement among team members by sharing insights about exceptional service delivery techniques.
Education
College Diploma - Information Technology
St. Clair College of Applied Arts And Technology
Windsor, ON08.2019
Skills
- Technical Support
- Defect Analysis and Resolution
- Database Management
- Hardware and Software Configuration
- Troubleshooting Network Issues
- Customer Service
- Desktop support
- Hardware diagnostics
- Proficiency in fast-paced multi-tasking
- Strong computer navigation skills and PC knowledge
Languages
English
Full Professional
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Technical Support Representative
NRT Technology Corpoation
06.2023 - Current
Business Solutions Specialist
Concentrix
10.2020 - 02.2023
In-store Marketer
The Bay
08.2020 - 11.2020
Security Officer
Meridian Security Solutions
06.2019 - 08.2020
Customer Service Representative
BSNL Exchange
03.2017 - 03.2018
College Diploma - Information Technology
St. Clair College of Applied Arts And Technology
Similar Profiles
Jyothi BJyothi B
Accounts Payable Analyst at NRT Technology CorpoationAccounts Payable Analyst at NRT Technology Corpoation
MOHAMED ELEGAILYMOHAMED ELEGAILY
Project Manager at NRT Technology CorpProject Manager at NRT Technology Corp
EMMANUEL OLAEMMANUEL OLA
Project Manager at NRT TechnologyProject Manager at NRT Technology