Amrin Khan
Montreal,QC
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Daycare Educator
Garderie Les Anges De Bois Franc
Montreal, QC
08.2023 - 06.2024
- Facilitated parent-teacher conferences to discuss individual student progress and address any concerns or issues related to their academic success.
- Encouraged cultural awareness by introducing various customs, traditions, and practices from around the world through engaging activities and discussions.
- Led structured playtime sessions, encouraging creativity while promoting physical activity and healthy habits among children.
- Assisted in the development of fine motor skills with age-appropriate crafts and activities.
Customer Service Cashier
Pizza Lion
Pointe-Claire, QC
01.2023 - 07.2023
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Daycare Educator
Daycare
Montreal
01.2022 - 12.2022
- Facilitated parent-teacher conferences to discuss individual student progress and address any concerns or issues related to their academic success.
- Coordinated special events such as holiday celebrations and graduation ceremonies for both students'' enjoyment and family participation.
- Enhanced children''s social skills by implementing group activities and cooperative learning exercises.
Daycare Teacher
Garderie Les Bouts De Choux De Marie Inc
Montreal, QC
05.2021 - 12.2021
- Applied play-based strategies to provide diverse approaches to learning.
- Communicated with parents through enrollment, tours, newsletters, conferences and direct personal communication.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
Front Desk Agent
McDonald's Restaurant
Montreal, QC
06.2020 - 04.2021
- Balanced cash drawer at the end of each shift, ensuring accuracy in financial reporting and minimizing discrepancies.
- Maintained confidentiality when managing sensitive information related to guest stays or billing details, adhering strictly to data privacy guidelines.
- Provided exceptional customer service by going above-and-beyond when handling unique guest requests or addressing concerns promptly.
- Contributed toward maintaining a positive work environment by supporting colleagues and assisting with cross-training tasks.
Front Desk Customer Service Representative
OYO Hotels
Ludhiana , Punjab
01.2019 - 02.2020
- Communicated repair needs to maintenance staff.
- Worked with front desk to respond promptly to all guest
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
Receptionist
IELTS Centre
India Punjab
10.2018 - 01.2019
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Education
Bachelor Of Early Childhood Education - Childcare
Canada College
Montréal, QCHight School -
Playways School
03.2018
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Data Entry
- Customer Relations
- Call center experience
- Computer Proficiency
- Conflict Resolution
- Money handling abilities
- Microsoft Excel
- Payment Processing
- Customer satisfaction measurement
Languages
English
Native or Bilingual
French
Limited Working
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Certification
- Licensed first aid CPE certification
- Background police check verified
Timeline
Daycare Educator
Garderie Les Anges De Bois Franc
08.2023 - 06.2024
Customer Service Cashier
Pizza Lion
01.2023 - 07.2023
Daycare Educator
Daycare
01.2022 - 12.2022
Daycare Teacher
Garderie Les Bouts De Choux De Marie Inc
05.2021 - 12.2021
Front Desk Agent
McDonald's Restaurant
06.2020 - 04.2021
Front Desk Customer Service Representative
OYO Hotels
01.2019 - 02.2020
Receptionist
IELTS Centre
10.2018 - 01.2019
Bachelor Of Early Childhood Education - Childcare
Canada College
Hight School -
Playways School