Amrik Singh
Surrey,BC
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Customer Service Representative
Paytm
04.2021 - 08.2022
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
Associate of Arts - Business
Alexander College
Burnaby, BC08.2024
Skills
- Paperwork Processing
- Product Knowledge
- Information Security
- Account Updating
- Data Entry
- Call Center Operations
Languages
English
Full Professional
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
French
Elementary
Certification
- Diploma in Financial Accounting, 1 year
Timeline
Customer Service Representative
Paytm
04.2021 - 08.2022
Associate of Arts - Business
Alexander College
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