ASHISH RAHUL
Summary
Dynamic Cargo Executive with a proven track record at Indigo Airlines, excelling in operations management and customer relations. Recognized for enhancing organizational performance through innovative problem resolution and team leadership. Successfully negotiated high-value contracts, significantly improving profit margins while fostering long-term client partnerships. Committed to quality management and operational excellence.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Cargo Executive (Operations)
Indigo Airlines
New Delhi
05.2024 - 06.2025
- Enhanced customer satisfaction by streamlining communication channels and improving response times.
- Developed innovative solutions to complex problems, resulting in improved organizational performance.
- Reviewed employee concerns and new opportunities to drive business strategies.
- Mentored junior staff members for accelerated career growth, developing future leaders within the organization.
- Established long-term client relationships through consistent delivery of high-quality products and services.
- Assisted in employee appraisals, promotions and terminations based on performance reviews.
- Collaborated with stakeholders to develop actionable strategies that aligned with corporate goals and objectives.
- Managed cross-functional teams for successful project completion within budgetary constraints and deadlines.
- Prepared annual data to determine metrics for operational performance.
- Expanded market presence by identifying new business opportunities and forging strategic partnerships.
- Cultivated high-performance organizational culture, aligning employee goals with corporate objectives and rewarding excellence.
- Implemented cutting-edge technology solutions to improve data analytics, enabling more informed decision-making.
- Negotiated favorable terms in mergers and acquisitions, significantly expanding company's market share and capabilities.
- Negotiated high-value contracts with key suppliers, reducing material costs and improving profit margins.
- Reported issues to higher management with great detail.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Cargo Officer(Operations)
Vistara Airlines
New Delhi
12.2021 - 05.2024
- Developed strong relationships with clients, leading to increased loyalty and long-term partnerships for repeat business opportunities.
- Implemented cost-saving measures by analyzing shipping routes and selecting the most economical options for transportation.
- Collaborated with warehouse personnel to ensure proper storage and handling of cargo items, minimizing damage and loss.
- Improved customer satisfaction by addressing concerns promptly and providing timely updates on shipment status.
- Maintained compliance with industry regulations, avoiding potential fines or penalties related to improper handling or documentation of cargo items.
- Exceeded performance targets consistently due to exceptional attention to detail when managing complex logistics tasks.
- Reduced cargo processing time by optimizing loading and unloading procedures.
- Demonstrated adaptability in high-pressure situations, making quick decisions to resolve issues while prioritizing safety standards at all times.
- Increased efficiency in the workflow process by utilizing advanced technology tools designed specifically for cargo management purposes.
- Played an essential role in maintaining a safe and secure working environment by adhering to established safety protocols and promptly addressing any potential hazards.
Security Executive
SpiceJet
08.2019 - 09.2021
- Reduced incidents of theft and vandalism by implementing advanced surveillance systems and access controls.
- Mentored and developed junior security personnel, fostering a culture of continuous improvement and professional growth within the organization.
- Oversaw budget allocation for security-related expenses, maximizing available resources to achieve desired safety levels while staying within fiscal constraints.
- Led investigations into security incidents, determining root causes and implementing corrective actions to prevent recurrence.
- Collaborated with law enforcement agencies to enhance the effectiveness of security efforts and share relevant information.
- Provided expert consultation on security matters to other departments or external clients, ensuring their policies and procedures met industry standards for optimal protection levels.
- Managed a team of security professionals, ensuring optimal performance and adherence to established protocols.
Education
Bachelor Of Arts - Humanities And Sociology
Lalit Narayan University
Darbhanga03.2019
12 - Humanities
NIOS
OPEN SCHOOL 03.2011
Skills
- Interpersonal skills
- Operations management
- Executive support
- Customer-oriented
- Problem resolution
- Quality management
- Administrative skills
- Team leadership
- Customer relations
Languages
English
Full Professional
Certification
- Certificate Awarded in Painting in All India Camel Colour Contest in the year 2001 at the School level.
- Completed Course of IELTS from British Council of India.( 2016-2017)
Timeline
Cargo Executive (Operations)
Indigo Airlines
05.2024 - 06.2025
Cargo Officer(Operations)
Vistara Airlines
12.2021 - 05.2024
Security Executive
SpiceJet
08.2019 - 09.2021
Bachelor Of Arts - Humanities And Sociology
Lalit Narayan University
12 - Humanities
NIOS