Amreet Kaur
Edmonton
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
2
2
years of professional experience
Work History
Administrative Assistant
Brij Rathi Consultancy Ltd.
09.2023 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships
- Ensured accurate record-keeping with diligent data entry and database management for vital company information using Freshbooks, Excel & MS Word.
- Prepared drafts of forms, letters and agreements for legal staff use for employers and candidates.
- Provided exceptional customer service when interacting with clients fostering strong relationships and positive outcomes
- Handled high volumes of incoming calls professionally while directing inquiries to appropriate personnel within the firm
- Monitored office supplies inventory, ensuring availability of essential items without overstocking.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
Medical Office Assistant Internship
Williams Parkway Medical Clinic
01.2023 - 04.2023
- Greeted customers entering store and responded promptly to customer needs
- Used Accuro to schedule appointments for doctor visits and procedures.
- Worked flexible schedule and extra shifts to meet business needs
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels
- Built relationships with customers to encourage repeat business
- Contributed to store success by maintaining high standards of cleanliness throughout the facility
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Improved patient satisfaction by efficiently scheduling appointments and managing patient records.
- Reduced wait times for patients through effective appointment scheduling and efficient front desk management.
- Promoted excellent customer service experience through prompt responses to voicemails and emails, addressing patient inquiries or concerns.
- Supported patient care with accurate preparation and maintenance of examination rooms.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Placed new supply orders, managed inventory and restocked clerical spaces.
Education
Office Administration Health Services -
Sheridan College Institute of Technology And Advanced Learning
Oakville, ON04.2023
Skills
- Customer Service
- Data Entry
- Computer Skills
- Time Management
- Customer and client relations
- Strong Problem Solver
- Professional Communication
- Confidential Document Control
- Schedule Management
LANGUAGES
English
Punjabi
Hindi
Timeline
Administrative Assistant
Brij Rathi Consultancy Ltd.
09.2023 - Current
Medical Office Assistant Internship
Williams Parkway Medical Clinic
01.2023 - 04.2023
Office Administration Health Services -
Sheridan College Institute of Technology And Advanced Learning
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