Amreen Grewal
Fort St. John,BC
Summary
Proven track record in enhancing customer satisfaction and team productivity, notably at Ernie's Sports Expert. Skilled in customer service and problem-solving, adept at fostering collaboration and efficiently managing time. Recognized for reliability and exceptional verbal communication, consistently exceeding performance expectations without compromising quality. Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Sales Associate
Ernie's Sports Expert
04.2023 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Solved customer challenges by offering relevant products and services.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
Crew Member
Wendys Restaurant
09.2022 - Current
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Trained new team members on procedures, customer service, and sales techniques.
Crew Member
Oven Fresh
01.2019 - 12.2020
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Exceeded performance expectations consistently, receiving recognition from supervisors for dedication to job responsibilities.
- Escalated problems or complaints to relevant supervisor or manager for resolution.
- Prepared products following restaurant, health, and safety standards and procedures.
Education
Associate of Arts - Criminology
Northern Lights College
Fort Saint John, British Columbia , Canada07.2025
High School Diploma -
Shivalik Public School , Mohali , India
INDIA12.2020
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Reliable and punctual
- Verbal/written communication
- Conflict Resolution
Languages
English
Full Professional
Punjabi
Full Professional
Hindi
Full Professional
Certification
- certified Medical Assistant
Timeline
Sales Associate
Ernie's Sports Expert
04.2023 - Current
Crew Member
Wendys Restaurant
09.2022 - Current
Crew Member
Oven Fresh
01.2019 - 12.2020
Associate of Arts - Criminology
Northern Lights College
High School Diploma -
Shivalik Public School , Mohali , India
- certified Medical Assistant
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