AMRAPALI GHOSH
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Summary
Knowledgeable patient representative offers demonstrated skills in case management and service coordination. Expertly handles complaints, inquiries and service questions to meet patients' access needs and correct problems related to care. Well-versed in policies, procedures and standards.
Overview
1
1
Certification
20
20
years of professional experience
Work History
Patient Care Coordinator
Western Dental
06.2026 - Current
- Aid patients with check in for their dental appointments
- Call and confirm appointments for patients
- Discuss treatment plans with patients
- Send out authorization requests for dental procedures
- Verify Insurance for Medicaid, PPO and HMO Plans
- Book follow-up appointments
Pharmacy Technician
Rapid Staff
10.2023 - 10.2025
- Demonstrated exceptional customer service skills, ensuring a positive patient experience during a high-pressure strike situation
- Successfully filled medication prescriptions with accuracy and efficiency, maintaining a high level of patient satisfaction
- Provided support with patient pickup and delivery, ensuring timely and effective communication with patients
- Followed all HIPPA guidelines and requirements
Pharmacy Technician
RX Relief
04.2021 - 01.2023
- Utilized exceptional technical skills to fill prescriptions with accuracy and efficiency, ensuring timely delivery to patients
- Demonstrated expertise in data entry, accurately processing patient information and medication orders
- Coordinated prior authorizations with insurance providers to facilitate patient care
- Made effective insurance calls to resolve coverage and payment issues, ensuring seamless patient care
- Provided travel support as a mobile pharmacy technician, serving patients in various locations
Certified Pharmacy Technician
Walmart Pharmacy
01.2020 - 07.2020
- Demonstrated expertise in patient demographics entry, ensuring accurate and efficient processing of patient information
- Utilized problem-solving skills to resolve insurance-related issues, ensuring seamless patient care
- Provided translation services for prescriptions, ensuring accurate interpretation and dispensing of medications
- Delivered exceptional customer service, exceeding patient expectations and building strong relationships
- Conducted inventory checks to maintain accurate stock levels and optimize pharmacy operations
- Assisted with sign-ups for vaccinations and COVID-19 testing, promoting public health and wellness
Certified Pharmacy Technician
Kroger Pharmacy
11.2018 - 05.2019
- Demonstrated proficiency in filling medication orders with precision and accuracy, ensuring timely delivery to patients
- Utilized strong communication skills to translate prescriptions and ensure accurate interpretation and dispensing of medications
- Provided exceptional customer service, building strong relationships with patients and exceeding expectations
- Conducted regular inventory checks to maintain accurate stock levels and optimize pharmacy operations
- Made insurance calls to resolve coverage and payment issues, ensuring seamless patient care
- Operated the cash register with precision and efficiency, handling customer transactions with accuracy and professionalism
Certified Pharmacy Technician
Walgreens Pharmacy
06.2012 - 05.2019
- Demonstrated expertise in filling medication orders with precision and accuracy, ensuring timely delivery to patients
- Utilized strong communication skills to translate prescriptions and ensure accurate interpretation and dispensing of medications
- Provided exceptional customer service, building strong relationships with patients and exceeding expectations
- Conducted regular inventory checks to maintain accurate stock levels and optimize pharmacy operations
- Made insurance calls to resolve coverage and payment issues, ensuring seamless patient care
- Coordinated prior authorization claims to facilitate timely processing of medication orders
- Assisted pharmacists with daily tasks and activities, supporting efficient pharmacy operations
- Signed patients up for vaccinations and other immunizations, promoting public health and wellness
- Coordinated the return of expired medications to ensure proper disposal and compliance with regulations
Pharmacy Technician
Amerisource Bergen
01.2016 - 05.2016
- Entered data for specialty drugs with precision and accuracy, ensuring timely and efficient processing
- Made phone calls to doctor's offices to confirm prescription information, verify patient data, and resolve any discrepancies
- Demonstrated strong communication skills, building relationships with healthcare providers and patients
Medical Biller
Professional Billing Services
01.2007 - 01.2012
- Coordinated with patients to set up payment arrangements and resolve medical billing issues
- Utilized effective communication skills to negotiate with insurance companies to facilitate timely payment of medical bills
- Provided administrative support to the team, including filing and maintaining accurate medical documentation
- Demonstrated attention to detail and organizational skills by accurately processing and filing documents
- Made phone calls to doctor's offices to obtain billing information, ensuring accurate and efficient processing of payments
Education
Doctoral Program - Psychology
University Of Arizona Global
Master's - Healthcare Administration
University Of Arizona Global
Bachelors - Healthcare Administration
University Of Arizona Global
High School Diploma -
Narbonne High School
Skills
- Medical Billing
- Prior Authorization
- Pharmacy Technician
- Administrative Support
- Calendar Management
- Microsoft Excel
- Microsoft Outlook
- Document Control
- Call Center
- Customer Service
- Attention to detail
- Communication
- HIPPA
- Medical Terminology
Certification
- Pharmacy Technician License, California, #180469, 09/30/26
- Pharmacy Technician Certification Board, #610107010347291, 01/31/27
Work Gap
Schooling and medical reasons, 01/01/23, 01/01/25
Timeline
Patient Care Coordinator
Western Dental
06.2026 - Current
Pharmacy Technician
Rapid Staff
10.2023 - 10.2025
Pharmacy Technician
RX Relief
04.2021 - 01.2023
Certified Pharmacy Technician
Walmart Pharmacy
01.2020 - 07.2020
Certified Pharmacy Technician
Kroger Pharmacy
11.2018 - 05.2019
Pharmacy Technician
Amerisource Bergen
01.2016 - 05.2016
Certified Pharmacy Technician
Walgreens Pharmacy
06.2012 - 05.2019
Medical Biller
Professional Billing Services
01.2007 - 01.2012
Doctoral Program - Psychology
University Of Arizona Global
Master's - Healthcare Administration
University Of Arizona Global
Bachelors - Healthcare Administration
University Of Arizona Global
High School Diploma -
Narbonne High School