Amran Hossain
Edmonton,Canada
Summary
Dynamic property management professional with a proven track record of creating safe and welcoming environments in multi-unit residential and condominium properties. Expertise includes leasing, systems management, and maintenance, supported by exceptional troubleshooting skills and a thorough understanding of building emergency protocols. Strong interpersonal abilities foster productive relationships with tenants and vendors, while practical handyman skills in drywalling, painting, flooring, plumbing, and light electrical work enhance operational efficiency. Committed to leveraging problem-solving capabilities and a passion for continuous learning to drive team success and achieve organizational goals.
Overview
13
13
years of professional experience
Work History
Building Supervisor
New Cambridge Lofts
02.2023 - Current
- Achieved high resident satisfaction through effective management of property functions in 224-unit community. Enhanced safety and security measures, leading to swift resolution of resident concerns. Improved property maintenance processes, resulting in elimination of recurring issues. Elevated property standards and identified significant capital improvement opportunities, fostering positive relationships with residents, vendors, and stakeholders through prompt issue resolution.
- Directed daily operations while enforcing safety protocols and maintaining adherence to building regulations.
- Streamlined maintenance processes by prioritizing tenant requests, resulting in optimized service response times.
- Implemented quality control measures, enhancing overall facility management efficiency and resident satisfaction.
- Implemented training programs and mentorship initiatives for junior staff, fostering teamwork and driving overall team performance.
- Performed detailed inspections, pinpointing potential issues and executing proactive maintenance strategies to prevent disruptions.
- Inspected grounds, equipment, and overall building to uphold safe and aesthetically pleasing standard.
- Supervised facility crew and general maintenance schedules.
- Facilitated the execution of facility improvement projects by coordinating contractors for landscaping, painting, and general maintenance tasks.
- Developed strong relationships with tenants by being responsive to their needs and providing exceptional service.
- Resolved maintenance issues efficiently while maintaining clear communication to enhance overall tenant satisfaction.
- Implemented security measures like access control systems, surveillance cameras installation, and partnering with local law enforcement agencies.
- Maintained facility grounds, equipment, and safety compliance.
- Oversaw annual budget to handle supply, labor and maintenance needs.
- Reviewed and oversaw construction and renovation projects.
- Supervised daily operations ensuring adherence to safety and building codes.
Multi Site Manager
Haven Management Ltd.
07.2019 - 01.2023
- Achieved streamlined suit rental management through effective payment collection and deposit process improvements. Elevated operational efficiency and client satisfaction by facilitating accurate documentation submission to head office.
- Facilitated successful leasing outcomes through dynamic unit showings and timely responses to phone and email inquiries.
- Achieved timely rental readiness of vacant suites through effective preparation strategies. Increased tenant acquisition by conducting engaging property showings and performing thorough application evaluations. Streamlined tenant selection and lease signing processes, resulting in efficient document transfer to head office.
- Coordinated all elements of tenant move-ins and move-outs, guaranteeing compliance with established property regulations.
- Facilitated tenant inquiries and strengthened professional relationships to ensure a positive residential experience.
- Analyzed market trends and established effective strategies to enhance tenant quality and achieve desired occupancy levels.
- Directed emergency management initiatives, providing 24/7 support and swift resolution to critical situations.
- Managed coordination of drafting and sending notice memos to tenants, maintaining alignment with RTA standards.
- Executed preparation and filing of tenant billing documents to ensure timely submission to head office.
- Executed record-keeping of monthly rent payments and coordinated with head office for consistency and accuracy.
- Supervised meticulous upkeep and security of tenant documentation, facilitating efficient retrieval and management.
- Inspected vacant units and common areas regularly to detect maintenance issues and foster a positive living environment for tenants.
- Co-ordinate and monitor all capital projects
- Managed operational activities across various locations, focusing on policy and procedure compliance.
- Conducted regular audits to ensure compliance with regulations, safety standards, and company policies at each location.
- Executed detailed move-out walk-throughs with tenants, focusing on identifying and addressing repair needs.
- Executed follow-up strategies with delinquent tenants and streamlined collection processes to enhance recovery efforts.
- Presented diverse unit types to prospective tenants and led engaging tours of the property to enhance their experience.
- Analyzed and documented property inspections, focusing on damage assessment for timely repairs and upkeep.
- Managed emergency response for building issues, ensuring 24-hour availability for tenant assistance.
- Oversaw lease administration, facilitating renewals and new tenant onboarding processes.
Onsite Manager
Glenora Manor Condominium
01.2014 - 06.2019
- Reduced operating expenses by $140k through strategic identification of improvement opportunities. Delivered exceptional resident services and consistent maintenance by facilitating effective communication between the board and residents. Managed operational and financial aspects of a 142-unit high-rise condominium, ensuring compliance with policies and regulations. Maintained accurate financial records and submitted comprehensive reports to accountants. Established and administered annual budgets, optimizing vendor relationships. Contributed to policy development and implementation during board meetings. Implemented condo bylaws and relevant documents, serving as a subject matter expert. Completed major capital improvement projects efficiently, including patio door and canopy replacements. Maintained security systems and administered legal documents, ensuring comprehensive coverage.
Resident Manager
Braden Equities, Inc.
03.2013 - 01.2016
- Oversaw a community of over 45 units while reporting directly to the group property manager.
- Transformed building from 55% occupancy to 100% occupancy within a year by implementing maintenance improvements and customer services.
- Managed day-to-day operations of residential properties, ensuring tenant satisfaction and property upkeep.
- Maintained accurate records of lease agreements, payments, and maintenance requests for operational efficiency.
- Oversaw leasing operations for vacant units. Managed incoming phone communications to address tenant inquiries. Facilitated property tours to enhance tenant engagement.
- Conducted thorough background checks on prospective tenants to minimize risks associated with delinquency or lease violations.
- Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues in a timely manner.
- Supervised daily operations of property management, ensuring efficient facility maintenance and tenant satisfaction.
- Implemented effective communication strategies to enhance resident engagement and address concerns promptly.
- Developed and maintained relationships with vendors, optimizing service delivery and cost efficiency.
- Conducted regular inspections of properties to identify maintenance issues and ensure compliance with safety standards.
- Maintained cleanliness of vacant units and common areas through consistent cleaning schedules and attention to detail.
- Executed comprehensive snow and lawn care services, maintaining two buildings' exterior environments.
- Provided for peaceful and safe tenant relations through complaint management and conflict resolution.
- Reported and documented maintenance requests and scheduled appropriate services.
- Oversaw move-in/move-out processes to ensure seamless transitions while minimizing vacancy periods.
Education
Accredited Residential Manager (ARM) - Property Management
Real Estate Institute of Canada
Edmonton, AB01.2016
Accounting Bridge Program Diploma -
Northern Alberta Institute of Technology (NAIT) And EMCN
Edmonton, AB01.2014
MBA -
University of Dhaka, Bangladesh
Dhaka, Bangladesh01-2002
Skills
- Building Operations Management
- Project & Property Management
- Complex Problem Solving
- Knowledge of Residential Tenancy Act and RTDRS
- Knowledge of property management software like Yardi
- Knowledge of building mechanical systems
- Tenants, Stakeholder & Vendor Relations
- Facility Management
- Emergency Processes & Procedures
- Security system like key fob and intercom
- Snow cleaning and lawn care
- In suite and common area cleaning
- Safety & Security
- Cost control
- Building maintenance
- Maintaining equipment
- Microsoft office
- Operations management
- Building inspections
- Waste management
Languages
English
Professional Working
Bengali
Native or Bilingual
Timeline
Building Supervisor
New Cambridge Lofts
02.2023 - Current
Multi Site Manager
Haven Management Ltd.
07.2019 - 01.2023
Onsite Manager
Glenora Manor Condominium
01.2014 - 06.2019
Resident Manager
Braden Equities, Inc.
03.2013 - 01.2016
Accredited Residential Manager (ARM) - Property Management
Real Estate Institute of Canada
Accounting Bridge Program Diploma -
Northern Alberta Institute of Technology (NAIT) And EMCN
MBA -
University of Dhaka, Bangladesh
Training
Yardi training