Summary
Overview
Work History
Education
Skills
Accomplishments
Faculty
Email Addresses
Personal Information
Languages
References
University
Military Service
Timeline
Generic
Amr Mahmoud Abdelaal

Amr Mahmoud Abdelaal

Cairo,Egypt

Summary

Results-driven professional with over 20 years of experience in hospitality, specializing in team leadership and development.. Proven ability to enhance team performance through effective training and motivation, aligning efforts with organizational values. Strong problem-solving skills and capacity to thrive under pressure, consistently achieving set goals. Committed to fostering a disciplined and collaborative work environment to drive success.

Overview

22
22
years of professional experience

Work History

Chef Steward

Cascade Lodge
Whistler, BC
09.2024 - Current
  • Executed creative event ideas focusing on food presentation and preparation.
  • Resolved customer service issues regarding food quality swiftly.
  • Managed kitchen staff, planned menus, and maintained inventory accuracy.

Executive Stewarding Manager

Hilton Hotels & Resort
08.2023 - Current
  • Developing, recommending, implementing and managing the Kitchen and Food and Beverage Division’s annual Hotel Equipment and Operating Supplies Budget, Ensure manning guide is in line with hotel’s objectives relative to forecasted business projections.
  • Maximize hotel revenue by controlling equipment and stewarding supplies inventory.
  • Manage department within budgetary guidelines.
  • Leading the Stewarding department team.
  • Select, develop, coach, and motivate them to bring excellent performance and to ensure efficient running of the stewarding department.
  • Implement emergency and safety procedures and coordinate training in conjunction with the Security and Engineering departments to ensure appropriate protection for kitchens and restaurants by maintaining a diligent fire and safety team.

Stewarding Manager

Sheraton Hotels & Resort
, Guinea
06.2019 - 07.2022
  • Responsible to assist Executive chef to enforce the highest possible cleanliness and hygiene standards in all food-processing facilities, as well as the operating equipments.
  • Main responsibilities include dish room operations, night cleaning, back area cleaning and equipment's maintenance, banquet plating and food running.
  • Supervise the duties of all stewarding department employees, facilities, operation and costs.
  • Supervise the sanitation, cleanliness, hygiene as well as the quality level of product and services.
  • Ensure Back of House areas are maintained to the highest cleanliness standards and cleaning schedules are followed and completed.
  • Direct and assist Stewards team in order to make clean up more efficient.
  • Ensure the chemicals levels are appropriate for cleaning and documented.
  • Coordinate with the Executive chef and F&B in establishing minimum and maximum operating par stocks and supplies and approve storeroom requisition.
  • Coordinate with the help Food & Beverage Manager and Outlet Managers to check their requirements for the day to day.
  • Assist in the location, movement and storage of banquet operational equipment.
  • Assist in the stock take of equipment and other items as required.
  • Work closely with the Executive Chef& Catering Manager to anticipate guest needs.
  • Take all necessary actions to reduce the loss of silverware / flatware.
  • Take all necessary actions to reduce breakage of Chinaware and Glassware.

Stewarding Manager

Sheraton Hotels & Resorts
, Algeria
08.2017 - 04.2019
  • Responsible to assist in all Kitchen and Washing operations in assigned area, while present, or in the absence of the Assistant Executive Steward.
  • These tasks include, but are not limited to the following: Supervises assigned operational functions within the department consistent with the strategic plan, the fiscal budget, and the company’s short term and long-term profitability objectives.
  • Supervises the delivery and measurement of guest service consistent with the company’s core service standards and brand attributes.
  • Supervises assigned staff to include hiring recommendations that encompass the company’s diversity commitment; training; coaching; performance feedback, recommending and administering discipline, and scheduling.
  • Creates a work environment that promotes teamwork, recognition, mutual respect and employee satisfaction.
  • Provides ideas and suggestions for new products, services, technology and processes to ensure competitive position and in anticipation of changing customer needs within the dynamic hospitality and gaming environment.
  • Adheres to the company’s status quo third party representation philosophy, complies with company policies, legal requirements and collective bargaining agreements.
  • Hires, trains, disciplines, and separates steward employees and documents all actions taken.
  • Ensures proper scheduling of employees.
  • Schedules vacation and time off employees within the department.

Chief Steward

Millennium Hotels & Resort
08.2015 - 06.2017
  • Company Overview: www.millenniumhotels.com
  • Supervise the duties of all stewarding department employees, facilities, operation and costs.
  • Supervise the sanitation, cleanliness, hygiene as well as the quality level of product and services.
  • Ensure Back of House areas are maintained to the highest cleanliness standards and cleaning schedules are followed and completed.
  • Direct and assist Stewards in order to make clean up more efficient.
  • Ensure water temperature, and chemical levels are appropriate for cleaning and documented.
  • Assist with Banquet plate-ups and buffet by transporting and ensuring adequate stock.
  • Assist Chefs and kitchen staff with various tasks as needed.
  • Check more specifically the proper use of chemicals and washing accessories.
  • Assist in the location, movement and storage of banquet operational equipment.
  • Assist in the stock take of equipment and other items as required.
  • Work closely with the Chef, Banquets & Catering Manager to anticipate guest needs.
  • Work with all departments to ensure items that are required for service are available when needed.
  • Take all necessary actions to reduce breakage of China and Glassware.
  • Www.millenniumhotels.com

Assistant Steward Manager

Rotana Hotels
Erbil
08.2011 - 05.2015
  • Company Overview: www.rotana.com
  • Developing, recommending, implementing and managing the Kitchen and Food and Beverage Division’s annual Hotel Equipment and Operating Supplies Budget, Ensure manning guide is in line with hotel’s objectives relative to forecasted business projections.
  • Maximize hotel revenue by controlling equipment and stewarding supplies inventory.
  • Manage department within budgetary guidelines.
  • Leading the Stewarding department team.
  • Select, develop, coach, and motivate them to bring excellent performance and to ensure efficient running of the stewarding department.
  • Implement emergency and safety procedures and coordinate training in conjunction with the Security and Engineering departments to ensure appropriate protection for kitchens and restaurants by maintaining a diligent fire and safety team.
  • Responsible for the supervision, keep up, safety and cleanliness in food preparation areas, refrigeration and storage areas, food and beverage service areas, hallways, corridors, and store.
  • Responsible for cost control and the proper storage of all service ware items including china, glass, silver, and food preparation equipment.
  • Responsible for supervising the proper storage of all items prepares all files (inventory, breakage, issuing, par-stocks, chemical consumption, O-E-master Format, daily & weekly deep cleaning schedules kitchen wise etch in Excel format).
  • Receiving of the 5 Issues from owning company.
  • Duty Roaster & Allocation of duties.
  • Chemical stocks & Purchases.
  • Monthly Breakage reports.
  • Monthly inventories of the chemical supplies.
  • Monthly attendance.
  • Overall operation.
  • Www.rotana.com

Senior Steward Supervisor

Dusit Thani
08.2010 - 07.2011
  • Company Overview: www.dusit.com
  • Manage the daily kitchen utensils operations and stewarding staff.
  • Areas Room operations, night cleaning, back of the house cleaning and maintenance, banquet plating.
  • A food running.
  • Strives to continually improve guest and employee satisfaction manages all aspects of stewarding to the highest professional standards and in accordance to the Standard Operating Procedures established by the Food & Beverage Department.
  • Responsibility in maintaining all production and service areas, including the equipment and the operating stocks, at the highest levels of sanitation, cleanliness and efficiency.
  • Manages the manning of all stewarding areas in the most efficient way.
  • Responsible for the cleanliness and proper hygiene in all food & beverage areas of the Hotel.
  • Leads and organizes the stewarding team.
  • Trains and motivates team members.
  • Adheres to and implements strict hygiene standards.
  • The effects of operation on the Hotel's financial objectives and targets.
  • And excellent personal hygiene and grooming standards.
  • Excellent food hygiene knowledge.
  • Www.dusit.com

Steward Supervisor

InterContinental Hotel & Resort
Port Ghalib, Egypt
08.2008 - 07.2010
  • Company Overview: www.intercontinental.com
  • Take responsibility to keep all the kitchen and back of the house clean and Sanitizing.
  • Responsible for establishing and maintaining high sanitation standards in all food preparation area.
  • Responsible for the Maintenance and the cleanest of all F&B service and Kitchen Equipment.
  • Responsible for guiding the all subaltern’s staff and in the performance of their jobs in accordance to Hotel policies and procedures.
  • Responsible for achieving financial goals, by minimizing costs without compromise in Hygienic condition.
  • Responsible for implementing the Policies and Procedures in operating the Stewarding Department.
  • Responsible for ensuring sufficient operating equipment and cleaning supplies for the operation.
  • Responsible for the administration, operation and coordination of the Stewarding Department in absence of the chief steward.
  • Responsible for providing functional assistance to operation during peak periods and functions.
  • Responsible to keep F&B equipment inventory book up to date.
  • Www.intercontinental.com

Steward Shift Leader

Four Seasons Hotels & Resort
Cairo, Egypt
03.2003 - 06.2008
  • Company Overview: www.fourseasons.com
  • Participate in dish washing, garbage removal, silver polishing, pot washing or any other stewarding area as necessary in accordance with department needs (based on staffing or business levels!).
  • Supervise and maintain the sanitation of kitchen, storerooms, hallways, and equipment.
  • Have a keen focus on the garbage areas (compactor).
  • Checks BEO’s – see what set ups are needed to be done on shift.
  • Ensure all kitchen pepper Roll in dispensers are full at all times throughout the shift.
  • Perform job related duties and special project’s assigned by Assistant Chief Steward & Chief Steward.
  • Performs daily checks on staffing level, quality control, maintenance.
  • Ensure that breaks are taken – 1h per shift.
  • Maintain cleanliness of all kitchens areas.
  • Throughout the shift – continuously walk through all areas.
  • Www.fourseasons.com

Education

High Institute - Social work

High Institute in Cairo
Cairo, Egypt

Skills

  • Food safety and hygiene training
  • Firefighting and first aid training
  • Chemical safety training
  • Leadership and goal setting
  • Supervisory development
  • Conflict management
  • HACCP certification
  • On-the-job training
  • Interviewing skills training
  • Interpersonal communication
  • People management
  • Team collaboration
  • Feedback delivery
  • Customer service excellence
  • Budget development
  • Multi-tasking abilities
  • Problem-solving skills

Accomplishments

  • Certified of Excellent Support Pre-Opening Team from DusitThani International for opening hotels. 2009
  • Certified with Supervisor of the Year 2007 with four seasons Hotel Cairo.
  • Certified with Food Handler Certificate from Four Seasons Sharm Sheikh. 2007
  • Certified Food allergy training
  • One Time Achieved Best Employee of the Month. With Erbil Rotana (Kurdistan Iraq) 2013
  • Thanks letter from Ground Rotana Sharm Sheikh it was Task Force (Arab Summit Conference) 2015
  • Certified from Jonson Diverse
  • Certified from Crystal (Food safety)
  • Certified (On Job Training)
  • Certified (Designation Leadership)
  • Certified (interviewing Selection Skills)
  • HACCP training

Faculty

College Trading

Email Addresses

  • Amrmahmoud231@yahoo.com
  • Abdelaalaamr@gmail.com

Personal Information

  • Date of Birth: 05/01/81
  • Gender: Male
  • Nationality: Egyptian
  • Driving License: Qatar license, Egyptian license
  • Marital Status: Married

Languages

  • English, Fluent
  • Arabic, Mother tongue

References

  • Yassar Assi, yassar.assi@kaizen-hospitality.com, Director Food and Beverage
  • Farouk Moudijit, farouk.moudijit@azhotels.dz, Executive Chef at Azhotels Oran
  • Neil Adamson, Neil.adamson@radissonblu.com, Director Food & Beverage, +260967924548

University

High Institute in Cairo

Military Service

Exempted

Timeline

Chef Steward

Cascade Lodge
09.2024 - Current

Executive Stewarding Manager

Hilton Hotels & Resort
08.2023 - Current

Stewarding Manager

Sheraton Hotels & Resort
06.2019 - 07.2022

Stewarding Manager

Sheraton Hotels & Resorts
08.2017 - 04.2019

Chief Steward

Millennium Hotels & Resort
08.2015 - 06.2017

Assistant Steward Manager

Rotana Hotels
08.2011 - 05.2015

Senior Steward Supervisor

Dusit Thani
08.2010 - 07.2011

Steward Supervisor

InterContinental Hotel & Resort
08.2008 - 07.2010

Steward Shift Leader

Four Seasons Hotels & Resort
03.2003 - 06.2008

High Institute - Social work

High Institute in Cairo

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Amr Mahmoud Abdelaal