Amraaz Sidhu
Vancouver,Canada
Summary
Dedicated IT Support Specialist with over 3 years of experience resolving technical issues, maintaining IT systems, and providing exceptional user support. Proficient in troubleshooting hardware/software and enhancing system performance. Dedicated to delivering dependable IT solutions that improve organizational efficiency and productivity.
Overview
5
5
years of professional experience
Work History
Sales Associate
BEST BUY- West Vancouver, BC
07.2024 - 05.2025
- Maintained product knowledge across various categories, including electronics and accessories.
- Assisted customers in purchasing by explaining product features, benefits, and financing options to drive higher conversion rates.
- Executed daily tasks, including inventory control, restocking, and maintaining a clean, organized sales floor to enhance product accessibility.
- Processed sales transactions, managed customer returns, and handled cash, credit, and financing payment methods accurately and efficiently.
- Delivered exceptional customer service, enhancing their shopping experience.
IT Support Technician
IntelSoft
05.2023 - 06.2024
- Provided remote and desk support for end users, troubleshooting hardware, software, and network issues.
- Managed Windows Active Directory (AD), including creating and maintaining user accounts, resetting passwords, and handling group policy configurations.
- Provided technical support for users in the Windows environment, troubleshooting hardware, software, and network issues.
- Installed, configured, and set up new PCs, ensuring proper hardware and software functionality.
- Installed, configured, and maintained Windows OS across multiple workstations.
- Assisted in network troubleshooting, including contacting ISPs for internet setup and resolving connectivity issues.
Jr. System Administrator
IODATALABS
01.2020 - 04.2021
- Provided excellent customer service with a strong focus on user satisfaction, ensuring quick and effective troubleshooting of IT issues.
- Reproduced and fixed technical problems for over 100 users, improving system reliability.
- Performed installations, relocations, upgrades, and changes for IT equipment, maintaining seamless operations across all sites.
- Communicated clearly and professionally with clients and team members, resolving 95% of issues on the first contact.
- Assisted with moves, additions, and changes of IT equipment, including desktops, laptops, and telephony systems.
- Conducted equipment checks and provided support for setups and solutions.
- Part-time
Education
Post-Degree - Computer Application Development
Conestoga College Institute of Technology and Advanced Learning
Guelph, ON04.2023
Post-Degree - Information Technology - Cybersecurity
Centennial College of Applied Arts and Technology
Scarborough, ON04.2022
Bachelor's - Computer Science and Engineering: Computer Science
Chandigarh Group of Colleges
Mohali, Punjab06.2020
Skills
- Technical Skills: Operating systems, Database management, System and server administration, Hardware and software troubleshooting, Firewalls, Routing protocols, TCP/IP
- Networking: Network administration and troubleshooting, CAT 6 cabling, Network upgrades, Wireless Network Setup, Switch Configuration, Network monitoring
- Software: VPN, VMware, Virus Scanning, Antivirus, MS 365
- Programming Languages: C, Java, SQL, HTML, JavaScript, Python
- Soft Skills: Problem-solving, Analytical thinking, Communication, Teamwork, Time management, Adaptability, Attention to detail, and Customer service orientation
- Operating Systems: MacOS, Windows, Linux, Ubuntu
Timeline
Sales Associate
BEST BUY- West Vancouver, BC
07.2024 - 05.2025
IT Support Technician
IntelSoft
05.2023 - 06.2024
Jr. System Administrator
IODATALABS
01.2020 - 04.2021
Post-Degree - Information Technology - Cybersecurity
Centennial College of Applied Arts and Technology
Bachelor's - Computer Science and Engineering: Computer Science
Chandigarh Group of Colleges
Post-Degree - Computer Application Development
Conestoga College Institute of Technology and Advanced Learning
Hobbies and Interests
I enjoy playing football, participating in and hosting local football games in Vancouver, and fostering teamwork and physical fitness. I also enjoy online gaming sessions with friends, mainly playing FIFA and Call of Duty on PlayStation. Additionally, I'm expanding my technical skills by learning Python and working on home automation projects, such as implementing a Pi-hole network-wide ad blocker
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