Summary
Overview
Work History
Education
Skills
Timeline
Generic

Amr Amer

Customer Service / Office Admin
Woodstock,ON

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.


Exceptional Organization skills with experience completing projects by leveraging top-notch prioritization and multitasking skills. Resourceful and collaborative with extensive knowledge of maintaining customer relationships, keeping detailed records and promoting excellence in customer interactions.

Overview

18
18
years of professional experience
4
4
years of post-secondary education

Work History

Customer Service Specialist

The Home Depot Canada
Woodstock, ON
12.2020 - Current
  • Used consultative techniques to understand customer needs and make strategic referrals to business partners.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Provided primary customer support to internal and external customers.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Department Manager

Home Hardware
Woodstock, ON
07.2020 - 12.2020
  • Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
  • Arranged sales incentives with store management and vendor representatives to reward deserving team members for exceeding expectations.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.


Sales Specialist

LOWES CANADA
Cambridge, Ontario
04.2016 - 07.2020
  • Visited customer locations to evaluate requirements, demonstrate product offerings and propose strategic solutions for diverse needs.
  • Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
  • Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.

Team Leader

WESTERN UNION FINANCIAL
Mississauga, ON
01.2007 - 03.2016
  • Mentored and guided employees to foster proper completion of assigned duties.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Worked with colleagues to create prototypes for designs and training materials.
  • Monitored operating machinery to assess progress, adjust settings and maintain production speeds.

Duty Manager

BEST WESTERN HOTEL
Sherwood Park, AB
01.2005 - 01.2007
  • Responded to customer concerns by providing friendly, knowledgeable support and maintaining composure and professionalism.
  • Initiated plans to improve customer relations, quality standards and service efficiency.
  • Conducted continuous reviews of accounts, procedures and personnel to optimize processes and improve performance.
  • Developed schedules for up to [Number] employees per shift.

Education

BBA - Hospitality

American University
Egypt
09.1983 - 07.1987

Skills

Good communication skills

undefined

Timeline

Customer Service Specialist

The Home Depot Canada
12.2020 - Current

Department Manager

Home Hardware
07.2020 - 12.2020

Sales Specialist

LOWES CANADA
04.2016 - 07.2020

Team Leader

WESTERN UNION FINANCIAL
01.2007 - 03.2016

Duty Manager

BEST WESTERN HOTEL
01.2005 - 01.2007

BBA - Hospitality

American University
09.1983 - 07.1987

Similar Profiles

CREATE PROFILE
Amr AmerCustomer Service / Office Admin