Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ampu Sasidharan Nair

Niagara Falls,ON

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

5
5
years of professional experience

Work History

Technical Support Specialist

Voxmobile
Waterloo
02.2022 - Current
  • Provided comprehensive technical support to customers via telephone, email and chat.
  • Resolved customer issues related to operating systems, network connectivity, software applications and hardware components.
  • Troubleshot system errors and identified potential solutions.
  • Monitored service orders to completion and closed service tickets.

Customer Support Specialist

24-7 intouch
Winnipeg
11.2020 - 02.2022
  • Responded to customer emails and phone calls promptly, courteously, and professionally.
  • Maintained up-to-date knowledge of company products, services, policies, and procedures.
  • Recorded all customer interactions into the database system accurately and completely.
  • Ensured customer satisfaction through effective communication skills and problem resolution techniques.
  • Collaborated closely with other departments such as sales or marketing to resolve complex customer issues quickly and efficiently.
  • ‪Responded quickly to customer inquiries, needs and problems.‪
  • Consulted with customers regarding needs and addressed concerns.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.

Team Lead

Compass Group Canada
Cambridge
03.2019 - 10.2020
  • Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
  • Trained new staff in relevant processes and procedures.
  • Ensured compliance with company policies and procedures throughout the team.
  • Supported the manager in developing plans for future projects, initiatives and objectives.

Education

GED -

Conestoga College Institute of Technology And Advanced Learning
Kitchener, ON
05-2020

Bachelor of Technology - Electrical And Electronics Engineering

Sunrise University
Alwar
06-2015

Skills

  • Problem Resolution
  • Customer Support
  • Issue Research
  • Payment Processing
  • Sales Support
  • Social Media Support
  • Technical Documentation
  • Self Motivation
  • Active Listening
  • Multitasking
  • Effective Communication
  • Interpersonal Skills
  • Teamwork and Collaboration
  • Attention to Detail
  • Friendly and Patient
  • Adaptability

Timeline

Technical Support Specialist

Voxmobile
02.2022 - Current

Customer Support Specialist

24-7 intouch
11.2020 - 02.2022

Team Lead

Compass Group Canada
03.2019 - 10.2020

GED -

Conestoga College Institute of Technology And Advanced Learning

Bachelor of Technology - Electrical And Electronics Engineering

Sunrise University

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Ampu Sasidharan Nair