Ana Pierini
San Francisco
Summary
Accomplished Operations Specialist with a proven track record at USBANK, enhancing operational efficiency and customer satisfaction. Expert in compliance and operations management, I excel in fostering team motivation and leveraging audit skills to reduce costs. My leadership ensures a seamless blend of customer service excellence and decisive action, significantly improving service quality.
Overview
48
48
years of professional experience
Work History
ASSISTANT MANAGER/ OPERATIONS SPECIALIST/Market Operations Manager
USBANK
01.2002 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Currently oversee 16 branches ensure operations and compliance follow.
Assistant Manager
Bayview Bank
01.1998 - 01.2002
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Supervisor / Assistant Manager
Eureka Federal Savings / Eureka Bank
06.1977 - 06.1998
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
Education
Associate of Arts - Computer Science
City College of San Francisco
San Francisco, CA01.1975
Skills
- Money Handling
- Customer Relations
- Team motivation
- Product and service knowledge
- Training
- Audit
- Operations Management
- Compliance understanding
- Cost Reduction
- Customer Service
- Decision-Making
Timeline
ASSISTANT MANAGER/ OPERATIONS SPECIALIST/Market Operations Manager
USBANK
01.2002 - Current
Assistant Manager
Bayview Bank
01.1998 - 01.2002
Supervisor / Assistant Manager
Eureka Federal Savings / Eureka Bank
06.1977 - 06.1998
Associate of Arts - Computer Science
City College of San Francisco
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