Summary
Overview
Work History
Education
Skills
Languages
Timeline
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AMPARO A. SHARPLESS

San Diego

Summary

Knowledgeable Solutions Specialist well-versed in current industry, market and product trends. Excellent communication, multitasking and organizational abilities. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

19
19
years of professional experience

Work History

Field Representative

Premium Wireless
03.2024 - Current
  • Established strong relationships with clients, fostering trust and loyalty for ongoing business growth.
  • Kept up-to-date on industry trends, enabling informed decision-making during client engagements.
  • Connected with customers to assess satisfaction.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Presented professional image consistent with company's brand values.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.

Solution Specialist

Verizon Wireless
12.2005 - 10.2019
  • Trained new associates on cash register operations, conducting customer transactions, and balancing drawer.
  • Counted cash register drawers at beginning and end of each shift to prepare bank deposits.
  • Opened and closed store independently and prepared nightly bank drop for manager.
  • Increased store's profitability by re-merchandising inventory with attractive, eye-catching window and floor displays.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Monitored inventory to recommend stock levels, maximizing profits and minimizing losses.
  • Greeted all customers cheerfully and asked open-ended questions to ascertain needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Facilitated high volumes of cash, credit, and gift card transactions, verifying cash drawer balance at end of each shift.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.

Education

Bachelor of Science - Business Administration

Universidad De Concepcion
Concepcion, Chile
12.2001

Skills

  • Salesforce CRM Experience
  • Pricing Quotes
  • Opening and Closing Procedures
  • Data Entry
  • Product Knowledge
  • Industry Trends Knowledge
  • Selling Techniques
  • Recommending Products
  • Sales Goals
  • Microsoft Windows and Office

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Field Representative

Premium Wireless
03.2024 - Current

Solution Specialist

Verizon Wireless
12.2005 - 10.2019

Bachelor of Science - Business Administration

Universidad De Concepcion

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AMPARO A. SHARPLESS